How to Create an AI Agent for Hospitality

Connect Your Data and Train Your AI Agent

Begin by collecting and uploading:

• Hotel FAQs

• Property rules and check-in policies

• Reservation workflows

• Guest feedback archives

• Restaurant menus, service timings, and event schedules

pagergpt enables instant training through website syncing, file uploads (PDF, DOCX, Excel), or by connecting Notion, Google Drive, and internal knowledge tools.

To learn how to structure your data, explore how to train ChatGPT on your own data.

Example use case: Guests asking, “Is early check-in available?”, “Are pets allowed?”, or “Can I cancel my booking for free?” get immediate, accurate answers without burdening staff.

Personalize Agent Behaviour and Tone

In hospitality, tone is everything. Whether you're a luxury resort or a budget hostel, the AI must reflect your brand personality. pagergpt lets you define voice polite, professional, relaxed, or luxurious.

You can also build custom gpt agents by function: one for general reservations, another for restaurant or event bookings, and another for concierge services.

Run scenario-based testing for:

• “Can you book me an airport transfer?”

• “Do you have vegan meal options?”

• “What’s the check-out policy?”

The goal: to ensure the AI handles edge cases gracefully, escalates appropriately, and answers consistently.

Connect with Apps, Capture Leads, and Go Live

Deploy your trained AI Agent across guest-facing platforms:

• Website chat widget

• WhatsApp and Facebook Messenger

• In-room tablets or mobile concierge apps

With add custom GPTs to your website, you can launch a fully branded agent in minutes without writing a line of code.

Lead capture forms can collect:

• Guest contact information

• Preferences (e.g., smoking room, sea view)

• Feedback or special requests

Setup Live Human Handover

Some queries like a complaint or a billing dispute require human empathy. pagergpt supports customer query resolution through smart escalation rules. Conversations shift in real time to human agents via the shared live inbox, ensuring smooth, contextual handovers.

With pagergpt, training and deployment is seamless,

pagergpt simplifies the entire process from training to testing and deployment so your hospitality brand can launch fast, iterate quickly, and deliver memorable guest experiences.

Features That Power Hospitality AI Agents in pagergpt

• AI Agent Studio - Create behaviorally distinct agents for booking, concierge, events, and more with custom workflows and personalities.

• Lead Qualification & Guest Profiling - Capture data using forms or during chat then sync with CRMs or PMS systems for actionable follow-up. Read more on lead qualification chatbots.

• Automated Task Execution - Use automated customer support to confirm bookings, send check-in instructions, or handle cancellations automatically.

• Multilingual Interaction - Deliver consistent guest experiences across 95+ languages. Essential for global chains and international travelers.

• Live Escalation Control - Set rules to escalate based on sentiment or query complexity. The handoff is immediate, with full chat context retained.

• AI Insights & Analytics - With AI insights, track what guests ask most, conversion from inquiry to booking, and escalation patterns turning every interaction into strategy.

• Secure and Compliant - pagergpt is ISO 27001, SOC II, and GDPR compliant, giving you confidence in handling guest data securely.

Pricing That Fits Every Property Type

Whether you’re a boutique hotel or a global resort chain, pagergpt’s session-based pricing with unlimited messages ensures affordability and predictability even during peak season.

Explore plan options: pagergpt pricing.