Chatbase is a popular option for customer experience leaders when it comes to building AI chatbots, offering custom ChatGPT abilities. The flexibility is that you can train Chatbase with your company data and build an AI agent that is ready to deliver accurate answers to your customers and resolve their problems. 

It feels easy until you’re bombarded with the growing customer queries and the ticket backlog in the queue to be handled by your service desk agents. 

Yes, this is a pretty much a scenario with Chatbase. It is only as good as you can build the AI agents, but they cannot handle customer queries efficiently. 

Lest you face similar trouble with customer support experience, consider reviews. Negative Chatbase reviews on G2, Capterra, Product Hunt, including Reddit, primarily revolve around inaccuracy, hallucinations, steep pricing, limited customization, and other concerns. 

If you are looking to invest in Chatbase, do remember that those negative Chatbase reviews are not merely a user insight. They come straight from user experiences. It makes sense to know the truth and make an informed decision. 

In this comprehensive Chatbase review, we will explore what customers say about Chatbase and how you can make the right choice to facilitate customer support with AI agents.

Chatbase is an LLM-powered platform that enables you to utilize various tools and features to build AI agents, manage customer support conversations, and resolve issues. Chatbase provides a no-code and plug-and-play framework to allow you to easily upload training data, use your preferred LLM models, test your bot in the playground, and launch your bot. Once your bot is ready, you can integrate it with ecommerce platforms, anywhere you prefer, and also embed it on your website.

Other than an AI agent, you can also use the Chatbase AI agent as a lead-gen bot. By utilizing Chatbase AI agents, you can effectively manage customer interactions, resolve their issues, and nurture leads.

Chatbase is straightforward to create and manage AI chatbots that streamline and automate customer interactions. You can choose any packages you want to get started. The process goes like this,

Choose a plan: Chatbase offers three core plans, including a free plan. Select a plan and sign up with all the necessary basic information, and you're done. 

Create an agent: Click the ‘new agent’ tab and upload your documents to train your bot. Your bot is ready. 

Test with the playground: You can check the flow of your conversations to ensure they are in the right order and are correct.  

Activity: Get a unified view of all your chats from different sources, as well as lead activities. 

Analytics: Discover chat analytics under this tab. However, you must upgrade to a paid plan to get this feature. 

Sources: It provides several methods for accessing knowledge base sources to retrain your bot, including website links, files, text, Q&A, and Notion. 

Actions: You can utilize AI actions to automate various processes, including scheduling meetings and booking orders

Contacts: Get user contacts for your chatbot via APIs.

Connect: This is where you can connect your chatbot with multiple channels such as, Slack, Instagram, etc. 

Settings: Here, you can manage your AI chatbot and control how it functions by implementing preferred settings.

By now, you’ve learnt how you can work with a Chatbase AI agent. Let’s get the real work done. It's time to review the Chatbase features. 

Pricing 

Chatbase offers three core paid plans, with the highest tier reaching $500 per month. Most Chatbase users complain about its rigid and complex pricing structure, while others consider it too expensive for the needs of small and medium-sized businesses.

Free plan: It costs you nothing, and is suitable for the ‘test and trial’ purpose only. With only 1 AI agent of up to 400 KB of data, you can manage very basic-level conversations. Although 100 message credits are available, various model types can consume them fast, leaving zero credits to manage support.

For example, models GPT-4 or Claude 3 Opus consume 20 credits per response generated, so you can only facilitate 5 responses, no matter how many websites you choose to embed your AI agent. 

The Hobby plan ($40/mo: Pay $40 per month to get only 1 AI agent with 2,000 message credits and 5 AI actions. For each AI agent, you can get 33 MB of data for training and manage customer support queries for small businesses. 

The Standard plan ($150/mo): You can receive 10,000 extra credits in addition to what you get with the Hobby plan. With 2 AI agents and 10 AI actions per agent, you can automate repetitive customer support processes. Unfortunately, the price increase from the Hobby to the Standard plan appears to be quite complex, as users seeking features that are not as comprehensive as those in the Standard plan find it unnecessary for their support needs. 

The Pro plan ($500/mo): If you have high-volume customer support needs, the Pro Plan is the ideal choice. You will get 40000 message credits, 3 AI agents, and 15 AI actions per agent. For enterprises with large customer bases, the Pro plan is ideal. 

Note: For all paid plans, you can get no more than 11,0000 characters for bot training. Surprisingly, Chatbase offers no custom branding with all its paid plans; the whitelabel feature costs $39 per month. You will also pay $7 per month for an extra bot and $12 for additional message credits. 

Here’s what customers have to say about Chatbase pricing: 

1. Review by a Chatbase user on G2 

Can get expensive after the basic plan to unlock all the features needed. 

2. Review by a Chatbase user on Capterra 

Price. I think that price is a bit too steep for the credits that are allocated for each plan. 

pagergpt offers more affordable pricing options than Chatbase 

For small- and medium-sized businesses, Chatbase is considered an expensive option.  pagergpt provides cost-effective, high-performance solutions for building AI agents for your customer support. 

1. Feature-rich plan only at $349: With pagergpt, you get extensive features to customize your customer support workflows, including unlimited messages per session, 50 million characters for bot training, 5 AI agents and more with add-ons, 5 team members, advanced analytics, shared live inbox, granular-level lead capture, and more. Chatbase lacks a wide variety of features, yet it is expensive. Even with the highest plan ($500/mo), you have only 3 AI agents, 5 team members, and 40,000 message credits. These features could be limiting as you scale. 

2. Custom branding at just $30: Yes, pagergpt allows you to create your brand identity and build deep customer trust for just $30 per month within the starter plan, whereas custom branding on Chatbase is not included in any paid plan. It is available as a separate add-on, costing $39 per month, and a custom domain costs $59 per month. 

Choosing pagergpt as a customer-facing AI agent platform makes it easy to create and manage your bots, as well as automate repetitive customer queries, at affordable prices. 

Accuracy and efficiency 

It is observed that Chatbase does not fully utilize GPT 3.5 to produce responses. It only produces unique answers once with GPT 3.5 and regenerates the same answers with a slight change from the previous answer. Additionally, the use of the Temperature feature does not ensure accuracy for repeated answers. It only applies to uniquely generated outputs. In conclusion, the Chatbase bot is only capable of producing the same reply as the input, regardless of the Temperature setting. Many users consider this a bait-and-switch practice. 

Here’s what customers have to say about Chatbase accuracy: 

1. Review by a user on Reddit 

This, to me, amounts to a bait-and-switch tactic, where a high-quality chatbot is offered for a certain price, only to be swapped out with an inferior product capable of reproducing past interactions.

2. Review by a user on Trustpilot 

This feels like a straight-up scam. Their chatbot overpromises, they underdeliver, and then they hide behind “policy” to keep your money. The worst kind of bait-and-switch. No accountability. No flexibility. No respect for customers.

 pagergpt delivers the highest level of accuracy for responses 

 pagergpt focuses on delivering the highest level of accuracy with its LLM-built AI agent platform. By utilizing advanced Agentic RAG, pagergpt seamlessly reduces the likelihood of hallucinations and fully leverages LLM-driven, company-proprietary data to generate accurate answers. So, your customers can expect accurate answers and receive consistent assistance to reduce Mean Time To Resolution (MTTR). 

Shared live chat inbox 

Among so many limitations of Chatbase, one striking limitation is human agent hand-off. The fact is that Chatbase lacks a built-in live chat feature, which hinders its ability to facilitate seamless live human agent handoffs. You’ll also need Zapier to integrate third-party live chat into Chatbase and enable live chat.

However, it does not always seem convenient for users to make high efforts to configure integrations and customizations, so this feature often remains unavailable, adding to human frustration. Users are discussing the upcoming launch of the human agent. 

Here’s what customers have to say about Chatbase live chat:

1. Review by a user on Capterra 

I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable.

pagergpt offers a native, built-in solution for live chat 

You gain seamless access to PagerGPT’s shared live chat inbox, which enables fast and simple agent handover, provides a single source of truth for all customer interactions, and facilitates effortless management of customer issues. The best thing is that it's a native solution, so you don’t have to put in effort for configurations and customizations. With a visual dashboard for agent analytics, pagergpt allows you to identify areas for improvement and make real-time adjustments for an enhanced user experience.  

Lead capture 

Chatbase doesn’t let its creative juice flow with the lead capture feature. It is basic, with a static form designed to capture only emails, names, and phone numbers (that’s it). With limited details to capture visitor information, it is not very flexible to prepare a lead generation funnel and proactively drive conversions. 

Many users find it too bothersome for their website customers. With no built-in mechanism to configure the lead capture pop-up, the bubble constantly appears on the screen while users are conversing with the AI agent. It seems so promotional and irritating. 

Here’s what customers have to say about the Chatbase lead capture,

1. Review by a user on Capterra 

Data collection is still clunky (eg name and email capture), so we had to take it off at the users’ request cuz they found it bothersome.

pagergpt enables granular data collection with its lead generation form 

pagergpt provides a feature-rich yet straightforward solution to transform the lead generation process. It doesn’t just collect basic visitor information, but is designed to collect over 20 data points for deeper analysis of leads and converting high prospects into buyers. With pagergpt, users can collect details such as name, phone, email, country, time zones, browser type, age, and demographic, to name a few. 

customization and integration 

Chatbase isn’t built for advanced customization and integration to improve automation for customer support. The bot builder platform lacks deep-level customization with most third-party systems due to a lack of built-in integration capacity. It relies on Zapier and webhooks to integrate third-party systems within your AI agent, with the potential for high effort as you need to configure integrations on most occasions. 

Additionally, due to the absence of advanced features, users cannot customize customer interactions, automate workflows, or create personalized dashboard metrics, resulting in a suboptimal platform experience. 

Here’s what customers have to say about the Chatbase lead capture,

1. Review by a user on G2 

I find it challenging that there arent customization options available in Chatbase. This limitation makes it difficult to tailor the chatbot to business requirements. The lack of flexibility in design and functionality restricts the ability to create an personalized conversational experience.

pagergpt offers extensive customizability 

The first and foremost thing is that PagerGPT is 100% no-code, so it is easy to build AI agents and automate customer support. Purpose-built to simplify customizability, pagergpt enables every non-technical user to easily implement automation for workflows, configure dashboard settings for granular data collection, personalize customer interactions, and allow businesses to make the most of the platform to deliver efficiency in problem resolution. 

Message credit 

If you want to manage complex customer interactions and scale to large volumes, Chatbase can fall short. GPT-4.5 consumes 30 message credits per response. GPT-4 and Claude 3 Opus consume 20 message credits per response. GPT-4 Turbo consumes 10 message credits per response.

If you are on Pro Plan, you will get 40,000 credits per month or 1300 messages per month. Once you reach the threshold, you have to pay for an additional credit. Otherwise, your customers lose responses. Many customers discuss the limitations of the message and their impact on their customer experience. 

Here’s what customers have to say about the Chatbase lead capture,

1. Review by a user on Capterra 

The limit on conversations/tokens becomes a roadblock. 

pagergpt offers unlimited message sessions 

There is no stopping for your customers until they end a chat. This is a significant benefit of pagergpt, which allows for unlimited message sessions, ensuring your customers receive a comprehensive solution for their problems. Unlike Chatbase, pagergpt offers friction-free customer interaction and provides enhanced customer support.

By now, you’ve learnt that Chatbase limitations can put you in trouble as you aim to create a powerful and consistent AI agent for customer support. Here are more reasons for your clarity on why Chatbase isn’t the right choice for your business needs. 

Read more about chatbase vs Pagergpt.

pagergpt is a seamless, 100% no-code customer-facing AI agent platform with an out-of-the-box lead capture feature, enabling you to manage customer interactions while efficiently taking care of visitor engagement and driving retargeting initiatives. With built-in native features, there is no heavy lifting for you when it comes to building and managing your bot. pagergpt is a perfect example of an AI agent platform that delivers value for money. 

However, it is not quite an excellent experience with Chatbase. It hallucinates, charges high fees for additional add-ons, yet fails to meet your expectations as you aim to manage visitors and solve their problems efficiently. Its lead capture feature looks clunky and less effective in helping you build a comprehensive list of high-profile prospects. Let’s also not forget about customers who complain about its poor performance, platform issues, and misleading customer support. 

If you don’t want to be bombarded with so much trouble and risk losing good customers, build a seamless customer support system with powerful and efficient AI agents. Give pagergpt a try today. Schedule a demo for a real-time experience.

Chatbase for lead generation: Does it work?

Many users complain that Chatbase surfaces a lead generation form unnecessarily as soon as a visitor starts making an inquiry. It doesn’t disappear immediately, while it also obstructs the message view on the screen, adding to customer frustration. When it comes to its functionality, Chatbase lead gen bot is only designed to collect basic-level information, which doesn’t help much in building powerful retargeting campaigns. 

Does Chatbase chatbot give wrong answers?

Many users complain that Chatbase produces wrong answers. The fact is that Chatbase doesn’t properly utilize the GPT 3.5 model for generating answers to sequential queries, once it uses for a first-time query. Additionally, the temperature feature does not function properly, which compromises accuracy. It seems quite deceptive, and users say Chatbase follows a bait-and-switch policy. 

Can Chatbase handle complex workflows?

Even with all paid plans, there is no way to upgrade to a higher capacity beyond the character limit of 11 million, which can impact the quality of good answers. Hence, Chatbase is not an ideal choice for managing complex workflows. s

Does Chatbase offer refunds if users are dissatisfied with their platform?

Customers do not have a great Chatbase refund experience so far. Many users complain about platform limitations when it comes to AI actions and automation, and ask for a refund. But, Chatbase ignores customers’ requests, citing a zero-refund policy. 

Chatbase review: Is it good for small businesses?

For many users, Chatbase is too expensive because its free plan doesn’t offer many message credits to manage support. Its Hobby plan offers only one AI agent, which seems too restrictive for managing a slightly growing volume. In addition, the Standard and Pro plans follow a complex pricing structure, with features that are surplus for small business needs.