It's only lately that you realized you need AI agents for exceptional customer experiences, and you should build one or more for your customer support. So, are you considering Chatbase to build customer support AI agents? If that’s the reason, and it leads you to explore Chatbase features and benefits, it is worth considering Chatbase pricing too.

Pricing is the crucial factor in determining the best buy for your customer support needs, with emphasis on key features, solutions, and benefits. So,  learning about Chatbase pricing tiers gives you significant insights to unravel if the pricing meets your IT budget —- if not, can you find feature-rich, result-driven, yet budget-friendly AI agent alternatives to Chatbase?

We bring a comprehensive Chatbase pricing guide to help you discover features and benefits per pricing tier and decide if these plans suit your customer support needs. Let’s get started, evaluate each pricing tier, and make an informed decision for maximum impact across your customer support.

Chatbase is an AI agent builder platform that allows you to build a ChatGPT-like customer support chatbot trained on your business-specific data and deliver exceptional customer support. You can automate routine customer support tasks across several channels by integrating Chatbase-powered AI agents into your website and other key communication and collaboration channels. 

Chatbase comes with comprehensive features that provide speed, accuracy, and customization of customer interaction to handle simple to multi-step complex tasks seamlessly. Some significant features Chatbase offers include, 

• LLM models such as ChatGPT, Cohere, Anthropic, including Gemini for enhanced reasoning capabilities 

• API integration with CRM, OMS, and ERP, among others 

• AI actions for subscription management 

• Smart escalation to Zendesk 

• Multi-platform deployment 

• Advanced analytics 

• Engineered for security 

While these are some of the significant features, there are more from Chatbase you can leverage to enhance customer experience, without relying much on human agents.

Chatbase-powered AI agents help CX leaders with:

1. AI-driven answers - Customers can get AI-driven answers to their questions, solve issues, and boost productivity. 

2. Personalized answers - AI Agents can easily access external systems and logged-in users to find information about them, and deliver a personalized experience. 

3. API-led functions - AI agents can interact with APIs when requests for appointment booking and ticket creation come.   

4. Smart escalation - Chatbase AI agents use smart escalation capabilities to collect key information about customer contacts and problem data points, to turn them into detailed summaries and transfer to the right human agent, equipped to address the issues efficiently. 

5. No-code integration - AI agents are easy to integrate within your website or anywhere without having to write a single line of code. 

6. Lead generation - It is fast and simple with Chatbase to collect user contact information and build leads through AI agent interactions, helping you generate future leads for marketing and sales. 

Chatbase provides added advantages for platform users with integrated support across multiple platforms, default security, and enterprise-grade guardrails for accuracy and trust. However, many G2 users mentioned that Chatbase pricing can feel daunting on your bottom line as you scale and need more advanced features.

So, how much does Chatbase cost per month is a crucial question you must know. We’ll discover it, but until then, let’s discuss the pros and cons of Chatbase.

Some of the key advantages and disadvantages of Chatbase are as follows:

Chatbase pros:

1. No-code implementation

2. HTML embedding into websites

3. Multiple LLMs 

4. Intuitive analytics 

5. Seamless integration with WhatsApp, Instagram, and Messenger 

Chatbase cons:

1. Not ideal for complex multi-step workflows 

2. Irregular updates on changelog releases 

3. No ease of dashboard customization 

4. No agent analytics 

5. No live chat

It can be said that Chatbase is another OpenAI-powered chatbot builder framework that makes it easy to build AI agents for autonomous customer support. With Chatbase AI agents, businesses can automate repetitive tasks, boost agent efficiency, and elevate CSAT. Under the hood, Chatbase pricing turns out to be mystifying for its weird pricing plans and combination of features under four different plans. 

However, pagergpt prioritizes delivering affordable solutions for small to mid-sized businesses and enterprises. As a cost-effective alternative to Chatbase, pagergpt promises a feature-rich GPT framework to help you create custom AI agents, which are scalable, secure, and robust for your customer support.

Chatbase has four different pricing model tiers. As mentioned earlier, many users complained that Chatbase is way too expensive for customer support. 

Here’s a quick table to look into what you can get with Chatbase's different pricing plans.

Detailed Breakdown of Chatbase Pricing 

The free plan has very few features to test and trial for evaluation, and that too becomes deleted after no activity for 14 days after signing up. Let’s explore the following things,

Free plan ($0/month)

The Chatbase free plan allows you to build one AI agent at no cost. Get links up to 10 websites and train your bot with up to 400,000 characters of datapoints. The free plan is rewarding for one reason: you are free to embed the bot on unlimited websites. 

You will also get 100 message credits per month, which means your bot can handle 100 customer questions. However, these message credits can work differently with different LLM models, so 100 credits may quickly expire depending on how these models consume message credits for chatbot response generation. 

1. If you select GPT-4.5, your chatbot consumes 30 message credits per response.

2. GPT-4.5 and Claude consume 10 message credits per response generated.

3. GPT-4 and Claude Opus processes 20 message credits per response.

4. DeepSeek-R1 consumes 2 message credits per response. 

5. Other models consume 1 message credit per response. 

Many would say the Chatbase free plan is ideal for testing and evaluating its response handling and problem-solving abilities. Unfortunately, low message credits can impact your experiment negatively if you want to use it for complex workflows. The free plan can potentially deactivate the agent if not used for 14 days after sign-up. So, you might struggle to evaluate Chatbase's effectiveness. 

Price: $0 

The Hobby Plan ($40/month)

With Hobby Plan, you can build one AI agent and get up to 5 AI actions for customer interactions to confirm a purchase order, book an appointment, and give answers. You will get 2000 message credits per month. This means that there are 2000 chatbot responses for most other models.

However, it costs $20 per response for GPT-4 and Claude 3 Opus, offering users 100 chatbot responses only. The Chatbase Hobby plan allows you to build and train one chatbot with up to 11,000,000 characters. So, you can use a massive knowledge base to train your bot and customize customer interactions. 

Hobby plan may be ideal for individuals and small businesses who need a chatbot to handle customer interactions, capture leads, and collect data. 

Price: $40/month 

Some limitations of the Hobby plan might not be worth your money.

1. Striking difference between free and the next tier: You pay $40 monthly, but you get only 1 AI agent, which you can still get with the free plan without spending a single penny. Although the message credits are higher than the free plan, one AI agent might not suffice if you need multiple chatbots for a variety of unique customer interactions. 

2. Limited AI actions: You will get only one chatbot with 5 AI actions. If you have at least 3 AI agents, you can get 5 AI actions per chatbot and might fulfill expanded customer support needs and complex workflows.

3. Branding limitations: Personal branding is restrictive in this plan, and your chatbot will display as ‘powered by Chatbase’. It certainly limits your visibility due to a limited professional appearance.

4. No access to custom domains: This plan limits your branding opportunities with restrictive custom domain access. You will also miss out on applying personalization and custom appeal to your customer sentiment and create unique individuality.

The Standard Plan ($150/month)

You will get two AI agents or chatbots and utilize 12,000 message credits per month. With 11,000,000 character limits for bot training, you can easily craft high-impact AI interactions for each chatbot. 

Additionally, each AI chatbot can unleash 10 AI actions with 3 members managing and monitoring the bot's performance to help increase the effectiveness of workflow automation and boost productivity. 

Price: $150/month

Some limitations of the Standard plan:

1. Message credit limits: Unfortunately, a message credit limit exists for your preferred plan. With 12,000 message credits per month, the Standard plan may restrict response delivery if the volume increases. If you exceed the limit, you may be required to purchase additional credits or upgrade to the higher tier. 

2. Character limit: 11,000,000 could be restrictive for training your bot if your large dataset contains more characters, impacting customer support initiatives.

3. No custom domain: Again, this is a pain. The Standard plan does not let you create your own custom domain and build unique brand individuality and customer trust. You will pay an additional $59/per month on top of $150, taking the total price to $209, quite a bottom-line blow for a small or medium-sized business. 

4. No branding opportunity: You will still have “Powered by Chatbase” on your AI agent. Pay an additional $39/per month to remove Chatbase branding.

The Pro Plan ($500/month)

When your customer support needs exceed the usual volumes and you need something comprehensive, the Pro Plan of Chatbase is ideal. With 40,000 message credits, you can handle mammoth customer interaction issues. 

You can create and manage 3 AI agents while allowing you to apply 15 AI actions per chatbot. This means you can manage more repetitive workflows and increase your customers' CSAT. With the Pro Plan, you can easily remove ‘Powered by Chatbase’ branding and apply the Whitelabel feature to customize your branding elements. 

Price: $500/month 

Some limitations of the Pro plan:

1. Rigid pricing: From the Standard to the Pro plan, the jump in price is quite steep. It is quite challenging for businesses to afford the Pro plan while also flexibly managing workflows with fewer features with the Standard plan. 

2. No custom domains: Even though you spend $500 for the Pro plan, your visitor traffic for your chatbot will still be redirected to the external Chatbase URL. All you need is pay an additional $59/per month to keep AI agents under your domain and improve consistent branding. 

3. Limited customization: The Pro plan might still have limited customization for conditional logic and extensive user data handling. This has the potential for limited flexibility in multi-step complex workflows and dynamic conversations. 

The pricing structure of Chatbase is really complex and rigid. Here’s why–

1. Steep jump: The jump from the Free to the Hobby, and then the Standard to the Pro gradually becomes steep. 

2. Not enough AI agents: Neither of the plans has a flexible number of AI agents that can suffice customer support needs. 

3. Message credit limits: If your chatbot exceeds message credits or certain thresholds per month, you no longer have the flexibility to manage and serve customer interactions. 

To extend the limitations of these significant solutions, Chatbase urges getting add-ons for message credits, extra agents, custom domains, and custom branding. Chatbase is already too expensive for many businesses, and these add-ons make it even more unaffordable. 

However, pagergpt can promise to be an outstanding alternative to Chatbase with its flexible pricing structure and exceptional features that cater to businesses of all sizes. pagergpt makes it easy to deploy AI agents grounded in your company data and deliver exceptional customer support across multiple channels to boost customer engagement and retention.

pagergpt offers comprehensive features and affordable pricing plans for managing and creating your AI agents for customer support. Although you cannot get a free plan, you can still get custom and flexible options to choose the number of agents, chat sessions, etc., to meet your business-specific needs for customer support.

As you scroll through, you will notice that pagergpt is the winner compared to Chatbase in so many categories — price, feature, and capability-wise. As you leverage pagergpt to build a powerful AI agent, you can manage and execute simple to complex multi-step workflows using pagergpt’s deep AI algorithms and intent recognition. pagergpt allows you to handle more complex queries and resolve customer issues independently. 

Here are a few reasons why pagergpt is the best alternative to Chatbase:

Enhanced and personalized AI-driven conversations 

Chatbase’s free plan allows for 400,000 characters for bot training per AI agent chatbot. You pay zero, yet can get 1M characters to train your AI agents with pagergpt. Compared to higher tiers in Chatbase, pagergpt allows you to train your bot with up to a limit of 50 million characters against Chatbase’s 11 million character limit. The advantage is that you can extend this limit with a custom plan for enterprise needs. While pagergpt allows for flexibility in AI agent training, you can improve accuracy and context with AI-driven conversations to solve more issues and keep your customers engaged. 

More numbers of AI agents for seamless customer interaction management 

By spending only $349 for a Business plan, you can have 5 AI agents, making it a more affordable option than Chatbase’s Pro plan. While you pay $500 for the Pro plan, you can get only 3 AI agents. Unlike Chatbase, you can avoid getting add-ons when your volumes grow. With pagergpt, you can handle more interactions, resolve high volumes of tickets,  and create an exceptional customer experience for customer retention and growth. 

Multi-functional chatbots for your customers    

Chatbase does allow you to create multiple bots. Still, pagergpt keeps you ahead with numerous options when it comes to applying a variety of functions to your AI agents for complex business processes. 

1. A website bot you create with pagergpt acts as your custom ChatGPT. It is easy to build and can exhibit more advanced capabilities to engage with visitors, provide appropriate answers, and solve their problems. 

2. Help document bots are fast to build with pagergpt and empower your team and customers to find relevant answers to troubleshoot queries, or anything related to your products, features, and functions.  

3. Knowledge base is a powerful tool for your organization to centralize your company’s knowledge in one unified location and enable your employees and users to manage and access organizational knowledge for rapid problem resolution. 

4. With a lead capture bot feature, you can get various elements to customize your lead capture tool and collect more than 15 essential contact information to boost your retarget initiatives. 

5. Sales bots that connect with seamless integration across your customer relationship management tools help you derive agentic capabilities, automate sales inquiries, and garner more leads. 

6. An Ecommerce bot built with pagergpt helps you manage various unique customer needs and drive efficiency with AI-driven conversations for order management, product recommendations, and transactions.  

7. Support bots are efficient in helping your service desk agents or employees get answers to their task-related questions and solve problems steadily, and get back to work in no time.  

8. Consumer query bots can be deployed to manage customer queries related to delivery, refunds, new account signup, etc. 

Seamless integrations and automations 

The best thing about pagergpt is that you can leverage native integrations, which are seamless to implement, and automate multiple repetitive workflows for rapid task execution. With built-in integration, you don’t need to employ developer-heavy processes, yet implement integrations with leading business tools like WhatsApp, Messenger, MS Teams, Slack, and websites. 

Chatbase misses out on native integration capacities, which require you to exhibit some technical abilities to manage Zapier and then implement third-party integration for workflow automation and reduce manual tasks. 

Built-in live chat

Unlike Chatbase’s bolted-on live chat, you can combine all customer conversations into a single platform through a built-in live chat shared inbox feature on pagergpt. It is a native feature with AI-driven abilities to help agents capture meaningful conversation intent, find AI answers, and summaries to speed up resolutions. You will also get an AI copilot that helps your agents reduce MTTR.

Agent analytics 

pagergpt gives you more than just chat history, but also agent analytics to find room for improvements and implement changes that can quickly provide seamless customer support. Chatbase is a bit restrictive on the agent analytics side, limiting the scope for building exceptional customer support.

As you can see, pagergpt is a powerful AI agent bot builder platform with built-in LLM features, allowing you to unleash agentic capabilities for your customer support bot, and manage multi-step complex workflows. With pagergpt, you can create as many AI agents as possible to manage your complex customer support needs without human intervention.

Its interactive interface lets you build fast workflows for customer interactions and manage customer issues with multi-agent abilities. While you handle complex workflows, you can deploy your bot fast across multiple channels and deliver an exceptional customer experience with multilingual flexibility.

Overall, the cost-effective pricing is an exceptional way to allow companies to harness agentic AI without hesitation and capture significant customer service advantages, including productivity gains, efficiency, and revenue growth. 

Want to give a try to pagergpt and realize how striking the difference is between pagergpt and  Chatbase pricing? Book a demo today.

What does the Chatbase free plan include?

Chatbase's free plan lets you create one AI agent, which you can train only with 40K of characters. You can get 10 links to train the AI agent and deploy it across unlimited websites. However, it is only as good as you use it for long; if left unused for 14 days after sign up, your bot will get deleted. 

What are the best pricing plans for Chatbase users?

It depends only on users’ specific needs. However, Chatbase pricing can turn out to be rigid. The jump from the Free to the Hobby, and then from the Standard to the Pro is quite steep for users. For some users, features in the Hobby may not suffice, while features in the Standard or Pro plan may be surplus for the support they require.  

What are the features of Chatbase's premium plans?

Chatbase’s premium plans include the Standard and Pro. With the Standard plan, you can get 2 AI agents, 10 AI actions, 12,000 credits, while the Pro plan offers 3 AI agents, 15 AI actions, 40,000 message credits, and advanced analytics. Unfortunately, none of the plans let you get more than 2 to 3 AI agents. If  you require more bots for growing support needs, pay $7 per AI agent. 

What is the highest character limit for Chatbase AI agent training?

Chatbase lets you train the AI agents with 11M characters only when you have the Pro plan with unlimited links. Except for the Free plan, the rest of the plans allow 33 MB data for agent training. 

Does pagergpt offer a free plan or trial?

No, pagergpt does not offer a free plan. However, the best thing is that you can get 1 AI agent that you can train with 1M character count and 100 chat sessions without paying any fee. This chatbot does not get deleted like Chatbase, yet you can get additional features with minimal fee and still handle your customer support needs efficiently.