Chatbase Pricing 2025: A Complete Guide

It's only lately that you realized you need AI agents for exceptional customer experiences, and you should build one or more for your customer support. 

In 2025, understanding Chatbase pricing has become more critical than ever for businesses adopting AI chatbots. As companies scale customer interactions, even small miscalculations in message credits or plan limits can lead to steep monthly costs.

Chatbase, one of the most recognized AI chatbot platforms, offers flexible plans that range from a free hobby tier to custom enterprise solutions. However, many users report confusion over its credit-based pricing structure — particularly around hidden costs, branding restrictions, and overage charges once usage grows.

This updated 2025 guide breaks down every Chatbase plan, exposes often-overlooked fees, and compares Chatbase to the best alternatives for teams seeking transparent, predictable pricing. Whether you’re building your first chatbot or managing large-scale automation, this post will help you choose the plan that truly fits your needs — and budget.

Let’s get started, evaluate each pricing tier, and make an informed decision for maximum impact across your customer support.

Chatbase is an AI chatbot builder that helps businesses train, deploy, and manage conversational bots using their own website content or uploaded data. Designed for non-technical users, it allows teams to create AI-powered assistants without writing a single line of code — making it a go-to tool for startups, eCommerce stores, and support teams.

Unlike traditional chatbot platforms that charge per seat or per session, Chatbase follows a credit-based pricing model. Each plan includes a fixed number of message credits, which are consumed every time users interact with the chatbot. Once those credits are used, teams must either upgrade their plan or purchase additional credits — a structure that can make costs unpredictable as chat volumes scale.

This pay-as-you-go model offers flexibility for smaller teams but can become expensive for businesses handling thousands of queries per month, especially when overages and add-ons come into play.

Chatbase offers five main plans that scale from basic testing to enterprise-level automation. Each plan is priced according to the number of message credits, which determine how many user interactions your chatbot can handle every month. Below is the latest Chatbase pricing breakdown for 2025.

Here’s a quick table to look into what you can get with Chatbase's different pricing plans.

Chatbase has four different pricing model tiers. As mentioned earlier, many users complained that Chatbase is way too expensive for customer support. 

Here’s a quick table to look into what you can get with Chatbase's different pricing plans.

Detailed Breakdown of Chatbase Pricing 

The free plan has very few features to test and trial for evaluation, and that too becomes deleted after no activity for 14 days after signing up. Let’s explore the following things,

Free plan ($0/month)

The Chatbase free plan allows you to build one AI agent at no cost. Get links up to 10 websites and train your bot with up to 400,000 characters of datapoints. The free plan is rewarding for one reason: you are free to embed the bot on unlimited websites. 

You will also get 100 message credits per month, which means your bot can handle 100 customer questions. However, these message credits can work differently with different LLM models, so 100 credits may quickly expire depending on how these models consume message credits for chatbot response generation. 

1. If you select GPT-4.5, your chatbot consumes 30 message credits per response.

2. GPT-4.5 and Claude consume 10 message credits per response generated.

3. GPT-4 and Claude Opus processes 20 message credits per response.

4. DeepSeek-R1 consumes 2 message credits per response. 

5. Other models consume 1 message credit per response. 

Many would say the Chatbase free plan is ideal for testing and evaluating its response handling and problem-solving abilities. Unfortunately, low message credits can impact your experiment negatively if you want to use it for complex workflows. The free plan can potentially deactivate the agent if not used for 14 days after sign-up. So, you might struggle to evaluate Chatbase's effectiveness. 

Price: $0 

The Hobby Plan ($40/month)

With Hobby Plan, you can build one AI agent and get up to 5 AI actions for customer interactions to confirm a purchase order, book an appointment, and give answers. You will get 2000 message credits per month. This means that there are 2000 chatbot responses for most other models.

However, it costs $20 per response for GPT-4 and Claude 3 Opus, offering users 100 chatbot responses only. The Chatbase Hobby plan allows you to build and train one chatbot with up to 11,000,000 characters. So, you can use a massive knowledge base to train your bot and customize customer interactions. 

Hobby plan may be ideal for individuals and small businesses who need a chatbot to handle customer interactions, capture leads, and collect data. 

Price: $40/month 

Some limitations of the Hobby plan might not be worth your money.

1. Striking difference between free and the next tier: You pay $40 monthly, but you get only 1 AI agent, which you can still get with the free plan without spending a single penny. Although the message credits are higher than the free plan, one AI agent might not suffice if you need multiple chatbots for a variety of unique customer interactions. 

2. Limited AI actions: You will get only one chatbot with 5 AI actions. If you have at least 3 AI agents, you can get 5 AI actions per chatbot and might fulfill expanded customer support needs and complex workflows.

3. Branding limitations: Personal branding is restrictive in this plan, and your chatbot will display as ‘powered by Chatbase’. It certainly limits your visibility due to a limited professional appearance.

4. No access to custom domains: This plan limits your branding opportunities with restrictive custom domain access. You will also miss out on applying personalization and custom appeal to your customer sentiment and create unique individuality.

The Standard Plan ($150/month)

You will get two AI agents or chatbots and utilize 12,000 message credits per month. With 11,000,000 character limits for bot training, you can easily craft high-impact AI interactions for each chatbot. 

Additionally, each AI chatbot can unleash 10 AI actions with 3 members managing and monitoring the bot's performance to help increase the effectiveness of workflow automation and boost productivity. 

Price: $150/month

Some limitations of the Standard plan:

1. Message credit limits: Unfortunately, a message credit limit exists for your preferred plan. With 12,000 message credits per month, the Standard plan may restrict response delivery if the volume increases. If you exceed the limit, you may be required to purchase additional credits or upgrade to the higher tier. 

2. Character limit: 11,000,000 could be restrictive for training your bot if your large dataset contains more characters, impacting customer support initiatives.

3. No custom domain: Again, this is a pain. The Standard plan does not let you create your own custom domain and build unique brand individuality and customer trust. You will pay an additional $59/per month on top of $150, taking the total price to $209, quite a bottom-line blow for a small or medium-sized business. 

4. No branding opportunity: You will still have “Powered by Chatbase” on your AI agent. Pay an additional $39/per month to remove Chatbase branding.

The Pro Plan ($500/month)

When your customer support needs exceed the usual volumes and you need something comprehensive, the Pro Plan of Chatbase is ideal. With 40,000 message credits, you can handle mammoth customer interaction issues. 

You can create and manage 3 AI agents while allowing you to apply 15 AI actions per chatbot. This means you can manage more repetitive workflows and increase your customers' CSAT. With the Pro Plan, you can easily remove ‘Powered by Chatbase’ branding and apply the Whitelabel feature to customize your branding elements. 

Price: $500/month 

Some limitations of the Pro plan:

1. Rigid pricing: From the Standard to the Pro plan, the jump in price is quite steep. It is quite challenging for businesses to afford the Pro plan while also flexibly managing workflows with fewer features with the Standard plan. 

2. No custom domains: Even though you spend $500 for the Pro plan, your visitor traffic for your chatbot will still be redirected to the external Chatbase URL. All you need is pay an additional $59/per month to keep AI agents under your domain and improve consistent branding. 

3. Limited customization: The Pro plan might still have limited customization for conditional logic and extensive user data handling. This has the potential for limited flexibility in multi-step complex workflows and dynamic conversations. 

The Enterprise Plan 

For organizations with complex support requirements and high chat volumes, Chatbase offers its Enterprise Plan — a custom, large-scale solution built to meet advanced automation, branding, and compliance needs. This tier removes most of the platform’s standard restrictions, offering custom limits for message credits, AI agents, and AI actions. It also provides full white-labeling, dedicated account management, and priority SLA-backed support, making it suitable for enterprises managing global customer bases or mission-critical AI deployments.

While the Enterprise Plan offers extensive flexibility, it also comes with its share of challenges and considerations.

Limitations of the Enterprise Plan

• Unlisted pricing: Chatbase does not publish Enterprise pricing publicly, requiring direct negotiation — which can make cost benchmarking difficult for procurement teams.

• Opaque cost scaling: Message and agent limits are custom, but additional usage and feature requests often incur hidden costs that aren’t clear upfront.

• Lack of transparent add-on pricing: Add-ons like custom domains, API requests, or data expansion may vary by contract, leading to unpredictable monthly expenses.

• Slower onboarding: Custom setup and integrations can increase lead time before your chatbot goes live, which may not suit teams looking for rapid deployment.

• Limited pricing flexibility: Enterprises locked into multi-year contracts may find it difficult to downgrade or adjust tiers as usage fluctuates.

Chatbase’s base plans may look affordable, but the real cost often depends on the add-ons you enable and how many message credits you consume. Here’s what to know before estimating your total monthly spend.

Extra message credits ($12 per 1,000)

When your chatbot exceeds its monthly quota, you’ll need to buy more credits at $12 per 1,000.

Downsides:

• Costs rise quickly if chat traffic spikes.

• Hard to forecast monthly expenses.

• Unused credits don’t roll over.

Auto-recharge credits ($14 per 1,000)

Auto-recharge automatically adds new credits when your balance drops.

Downsides:

• Higher rate than manual top-ups ($14 vs $12).

• Can trigger multiple auto-charges if usage surges.

• No cap to prevent overspending.

Extra AI agents ($7 per agent per month)

Need more chatbots than your plan allows? You can add agents individually.

Downsides:

• Each additional agent increases cost.

• No bundle discount for multiple agents.

• More agents add management complexity.

Custom domain add-on ($59 per month)

This lets you host your chatbot on your own domain instead of Chatbase’s.

Downsides:

• Important for brand consistency yet costs extra.

• Even the $500 Pro plan requires it.

• Adds a recurring non-core fee.

Remove “Powered by Chatbase” branding ($39 per month)

To remove Chatbase’s watermark, you’ll need this white-label add-on.

Downsides:

• Branding control locked behind an extra payment.

• Only included from the Standard plan upward.

• Adds avoidable expense for small teams.

Add-on cost example

A team on the Standard plan ($150) that exceeds its 12 K message limit by 3 K credits and enables both custom domain and branding removal pays about $284/month — nearly 90 % higher than the base cost.

Chatbase’s flexibility is useful, but its credit-based model and paid add-ons can make long-term budgeting unpredictable.

Choosing the right Chatbase plan depends on your chat volume, automation needs, and budget. Here’s a quick breakdown to help you decide which tier fits your use case.

For startups and freelancers

If you’re experimenting with chatbots or building your first AI assistant, the Free or Hobby plan should work fine.

Best for: Testing chatbot features, small websites, or side projects. Limitations:

• Only 100–2,000 monthly message credits.

• Branding removal not included.

• Limited analytics and training data size.

For small and mid-sized businesses

The Standard plan ($150/month) is a balanced choice for teams handling consistent chat traffic but not at enterprise scale. Best for: SMBs managing customer support or lead qualification chatbots. Limitations:

• Costs can rise quickly with overages.

• Includes only two agents; extra agents cost more.

• May still need add-ons for full branding control.

For growing enterprises

The Pro ($500/month) and Enterprise (custom) plans are designed for companies scaling automation or handling high chat volumes. Best for: Businesses with complex workflows, multiple brands, or large support teams. Limitations:

• Price jump from Standard to Pro is steep.

• Custom domain and certain logic features cost extra.

• Enterprise pricing is opaque and negotiated per client.

Selecting the right plan means balancing flexibility with long-term cost predictability. If your chatbot is already driving regular traffic, it’s crucial to factor in add-ons and potential overage costs before upgrading.

While Chatbase uses a credit-based model that charges for every message, pagergpt follows a session-based pricing model built for predictability, scalability, and simplicity. This fundamental difference allows businesses to focus on customer experience instead of counting message credits.

Predictable session-based billing

pagergpt pricing is based on active chat sessions, not message volume. A session includes an entire customer interaction, no matter how many messages are exchanged.

Key benefits:

• Unlimited messages per session.

• Predictable monthly billing with no hidden credit usage.

• Easier budgeting for high-volume or multi-channel teams.

No add-on or branding fees

Unlike Chatbase, pagergpt includes essential business features like custom branding, analytics, and domain hosting in every paid plan. Chatbase, by contrast:

• Charges $39/month to remove branding.

• Adds $59/month for a custom domain.

• Restricts analytics and automation to higher tiers.

Scalable multi-agent deployment

Pagergpt lets you create and train multiple AI agents under one workspace without extra per-agent charges. This is ideal for teams running chatbots across departments or regions. Chatbase charges:

• $7 per additional agent each month.

• Limits the number of agents per plan.

Transparent enterprise pricing

Pagergpt’s business and enterprise plans scale with conversation sessions, integrations, and automation depth — not fluctuating message counts. You always know what you’ll pay, regardless of volume. Chatbase, on the other hand:

• Uses custom, negotiated enterprise pricing with unclear cost tiers.

• Adds extra fees for domains, analytics, and higher storage limits.

A quick glance — pagergpt vs Chatbase 

pagergpt’s transparent pricing eliminates surprise overages and simplifies cost management. Businesses that handle high chat volumes or rely on consistent automation find it a more scalable, cost-efficient, and predictable alternative to Chatbase.

As you scroll through, you will notice that pagergpt is the winner compared to Chatbase in so many categories — price, feature, and capability-wise. As you leverage pagergpt to build a powerful AI agent, you can manage and execute simple to complex multi-step workflows using pagergpt’s deep AI algorithms and intent recognition. pagergpt allows you to handle more complex queries and resolve customer issues independently. 

Here are a few reasons why pagergpt is the best alternative to Chatbase:

Enhanced and personalized AI-driven conversations 

Chatbase’s free plan allows for 400,000 characters for bot training per AI agent chatbot. You pay zero, yet can get 1M characters to train your AI agents with pagergpt. Compared to higher tiers in Chatbase, pagergpt allows you to train your bot with up to a limit of 50 million characters against Chatbase’s 11 million character limit. The advantage is that you can extend this limit with a custom plan for enterprise needs. While pagergpt allows for flexibility in AI agent training, you can improve accuracy and context with AI-driven conversations to solve more issues and keep your customers engaged. 

More AI agents for seamless customer interaction management 

By spending only $349 for a Business plan, you can have 5 AI agents, making it a more affordable option than Chatbase’s Pro plan. While you pay $500 for the Pro plan, you can get only 3 AI agents. Unlike Chatbase, you can avoid getting add-ons when your volumes grow. With pagergpt, you can handle more interactions, resolve high volumes of tickets,  and create an exceptional customer experience for customer retention and growth. 

Multi-functional chatbots for your customers    

Chatbase does allow you to create multiple bots. Still, pagergpt keeps you ahead with numerous options when it comes to applying a variety of functions to your AI agents for complex business processes. 

1. A website bot you create with pagergpt acts as your custom ChatGPT. It is easy to build and can exhibit more advanced capabilities to engage with visitors, provide appropriate answers, and solve their problems. 

2. Help document bots are fast to build with pagergpt and empower your team and customers to find relevant answers to troubleshoot queries, or anything related to your products, features, and functions.  

3. Knowledge base is a powerful tool for your organization to centralize your company’s knowledge in one unified location and enable your employees and users to manage and access organizational knowledge for rapid problem resolution. 

4. With a lead capture bot feature, you can get various elements to customize your lead capture tool and collect more than 15 essential contact information to boost your retarget initiatives. 

5. Sales bots that connect with seamless integration across your customer relationship management tools help you derive agentic capabilities, automate sales inquiries, and garner more leads. 

6. An Ecommerce bot built with pagergpt helps you manage various unique customer needs and drive efficiency with AI-driven conversations for order management, product recommendations, and transactions.  

7. Support bots are efficient in helping your service desk agents or employees get answers to their task-related questions and solve problems steadily, and get back to work in no time.  

8. Consumer query bots can be deployed to manage customer queries related to delivery, refunds, new account signup, etc. 

Seamless integrations and automations 

The best thing about pagergpt is that you can leverage native integrations, which are seamless to implement, and automate multiple repetitive workflows for rapid task execution. With built-in integration, you don’t need to employ developer-heavy processes, yet implement integrations with leading business tools like WhatsApp, Messenger, MS Teams, Slack, and websites. 

Chatbase misses out on native integration capacities, which require you to exhibit some technical abilities to manage Zapier and then implement third-party integration for workflow automation and reduce manual tasks. 

Built-in live chat

Unlike Chatbase’s bolted-on live chat, you can combine all customer conversations into a single platform through a built-in live chat shared inbox feature on pagergpt. It is a native feature with AI-driven abilities to help agents capture meaningful conversation intent, find AI answers, and summaries to speed up resolutions. You will also get an AI copilot that helps your agents reduce MTTR.

Agent analytics 

pagergpt gives you more than just chat history, but also agent analytics to find room for improvements and implement changes that can quickly provide seamless customer support. Chatbase is a bit restrictive on the agent analytics side, limiting the scope for building exceptional customer support.

Security and compliance

Security plays a major role in enterprise adoption. pagergpt is certified for ISO 27001, SOC 2, and GDPR, ensuring data protection across global regions. Chatbase is GDPR-compliant but doesn’t publicly list enterprise-grade certifications. For regulated industries or companies handling sensitive data, pagergpt provides stronger assurance by default.

Branding and user experience

Maintaining brand consistency is effortless with pagergpt, as custom domains and white-label branding are included in all paid plans. Chatbase charges extra for both — $59 per month for a custom domain and $39 per month to remove the “Powered by Chatbase” watermark. Pagergpt’s built-in white-labeling ensures a professional, on-brand chatbot experience without hidden costs.

Chatbase works well as a lightweight chatbot builder for basic website automation, but its credit-based pricing, paid add-ons, and limited customization restrict long-term scalability. pagergpt delivers more value for growing businesses — unlimited messages, transparent pricing, built-in branding control, advanced analytics, and enterprise-grade security — all without surprise overages.

For teams focused on predictable costs and faster automation, pagergpt proves to be the more flexible, scalable, and cost-efficient choice.

As you can see, pagergpt is a powerful AI agent bot builder platform with built-in LLM features, allowing you to unleash agentic capabilities for your customer support bot, and manage multi-step complex workflows. With pagergpt, you can create as many AI agents as possible to manage your complex customer support needs without human intervention.

Its interactive interface lets you build fast workflows for customer interactions and manage customer issues with multi-agent abilities. While you handle complex workflows, you can deploy your bot fast across multiple channels and deliver an exceptional customer experience with multilingual flexibility.

Overall, the cost-effective pricing is an exceptional way to allow companies to harness agentic AI without hesitation and capture significant customer service advantages, including productivity gains, efficiency, and revenue growth. 

👉 Looking to switch from Chatbase? Try pagergpt’s no-code AI agent builder and experience transparent pricing without message caps — book a demo or start for free. Book a demo today.