Live chat inbox by pagergpt brings AI-handled chats and human conversations into one shared, real-time workspace so teams collaborate faster, resolve queries quicker, and deliver better customer experiences at scale.
Multiple agents can manage conversations together, reducing wait times and improving CSAT.
Agents resolve complex issues faster with shared context and teamwork.
AI chats and human chats live in one system easy to manage, track, and optimize.
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Bring AI chats and human support together in one powerful workspace.
Sign upExplore our frequently asked questions to learn more about pagergpt features, security, integration capabilities, and more
A shared live chat inbox is a central place where all customer messages from different channels (Website chat, Slack, and Teams are collected, allowing multiple agents to collaborate and respond efficiently.
Since multiple team members can access and manage chats simultaneously, employees get faster replies, reducing wait times and improving satisfaction.
You can assign chats to specific team members based on expertise, availability, or priority, ensuring the right person handles each query
Yes, you can automate workflows, route tickets, and trigger follow-up actions to reduce manual effort and speed up resolutions.
AI suggests responses from the knowledge base, summarizes conversations and helps agents provide quick and accurate replies.
The shared live chat inbox integrates with the helpdesk and other business apps, allowing seamless workflow automation.
Agents can use @ Mentions to involve teammates, share real-time updates, and track conversations to resolve complex issues faster.
Yes, it provides details like user location, previous interactions, and urgency so agents can deliver a more personalized experience.
Real-time dashboards help managers monitor chat volume, response times, and agent performance for better decision-making.
Absolutely! It comes with encryption and access controls to keep users' data safe and compliant with security standards.