Yellow.ai Pricing 2025: Plans, Hidden Costs, and pagergpt Comparison

Yellow.ai follows a custom, enterprise-driven pricing model that’s designed for organizations running automation across multiple channels and large user bases.

Unlike platforms with clear, self-serve monthly tiers, Yellow.ai’s pricing is tailored to each customer’s scale, usage, and automation needs — which means the final cost can vary widely from one deployment to another.

The company doesn’t publish standard plan prices on its website. Instead, costs are determined by a mix of factors such as the number of bots, message volume, channels, chat, voice, WhatsApp, etc., and the depth of integrations or support required.

This approach gives enterprises flexibility but also means buyers must engage with sales to get even a baseline quote.

For comparison, pagergpt takes a more transparent approach, offering predictable, session-based plans where teams know exactly what they’ll pay each month.

This contrast highlights the key difference in pricing philosophy: Yellow.ai prioritizes customization, while pagergpt focuses on clarity and cost predictability.

In the sections below, we’ll unpack how Yellow.ai structures its plans, what typically influences pricing, and the hidden costs to watch for before signing an enterprise agreement.

Yellow.ai is an enterprise conversational AI platform that automates customer and employee interactions across chat, voice, and messaging channels.

Powered by generative AI and its Dynamic Automation Platform (DAP), it helps businesses deliver human-like conversations at scale.

The platform integrates with tools like Salesforce, Zendesk, and Freshdesk, supporting over 35 communication channels.

Built for enterprise-grade automation, Yellow.ai combines AI intelligence, workflow automation, and analytics to streamline customer experience and operations.

Its pricing reflects this enterprise focus, customized, flexible, and designed for large-scale deployments.

Yellow.ai follows a two-tier pricing structure — a Free plan to help businesses get started with conversational AI, and a usage-based Enterprise plan for organizations ready to scale automation across channels and departments.

This flexible model ensures that companies only pay for what they use while accessing enterprise-grade capabilities as they grow.

Free Plan

Best for: Small teams or businesses testing AI automation before scaling

Yellow.ai’s Free plan is designed to help teams explore the platform’s capabilities and understand how AI-driven automation can enhance customer engagement. It includes a generous set of base features, allowing users to deploy basic bots, handle a limited number of interactions, and connect to popular messaging channels.

What’s included:

• Access to core conversational AI builder (Automation Studio)

• Limited monthly conversations or sessions to test performance

• Essential analytics and conversation insights

• Basic integrations with selected channels (web chat, WhatsApp, social apps)

• Community and email support

The Free plan is best suited for experimentation and small-scale pilots, giving teams a chance to validate Yellow.ai’s automation engine before committing to paid usage.

However, some advanced modules like Voice AI, advanced analytics, and custom integrations remain locked behind the Enterprise plan.

Enterprise Plan (Usage-Based Pricing)

Best for: Medium to large organizations needing scalable, multi-channel AI automation

The Enterprise plan operates on a usage-based pricing model, where the cost is directly tied to the number of conversations, channels, and modules your business consumes. This means pricing dynamically scales with your customer engagement volume — making it suitable for enterprises that experience fluctuating or seasonal traffic.

What’s included:

• Unlimited AI agents across chat, voice, and messaging

• Access to the Dynamic Automation Platform (DAP) for workflow orchestration

• Advanced analytics and insights dashboards

• Custom integrations with CRMs, ERPs, and ticketing systems (Salesforce, Zendesk, SAP)

• Voice AI for inbound and outbound calls

• Dedicated support and SLAs for enterprise reliability

• Multi-environment setup (sandbox, staging, production) for large deployments

How pricing works:

The Enterprise plan charges businesses based on consumption metrics like:

• Monthly active users or conversations handled

• Channels in use (e.g., web, WhatsApp, SMS, voice)

• Optional add-ons (e.g., generative AI, analytics modules, custom connectors)

Yellow.ai’s usage-based model ensures cost alignment with value — you pay more only when automation volumes increase.

Pricing varies depending on region, message volume, and module combinations, but typical enterprise deployments start in the $3,000–$10,000/month range.

Why Yellow.ai uses a usage-based model

Yellow.ai’s approach reflects a shift in enterprise software pricing: moving from fixed-tier subscriptions to pay-as-you-scale models. This structure benefits growing companies that want to start small, experiment, and then expand automation across departments without upgrading entire plans.

Advantages of usage-based pricing:

• Pay only for what you use — no flat overcharges

• Easier cost forecasting tied to engagement metrics

• Scales naturally with customer volume

• Flexible for adding new channels or AI features

Hidden costs in Yellow.ai pricing

While Yellow.ai’s usage-based model offers flexibility, several hidden or variable costs can impact your total spend, especially as your automation footprint grows across regions and channels. Here’s a breakdown of where extra charges may appear.

Channel-specific costs

Each messaging or communication channel has its own associated fees. For example, WhatsApp Business API and voice call automation include additional per-message or per-minute costs determined by the provider. These are billed separately from your core Yellow.ai subscription and can increase monthly expenses as message or call volume grows.

Message and session overages

If your customer interactions exceed the allocated conversation limit, overage charges apply. Since pricing is usage-based, high engagement during peak seasons can cause costs to rise unexpectedly, especially if automatic caps or alerts aren’t configured.

Add-on modules

Some advanced modules, such as analytics dashboards, AI sentiment analysis, or custom integrations, are billed as optional add-ons. These help extend the platform’s capabilities but can add hundreds or even thousands to monthly costs, depending on configuration.

Implementation and setup costs

Enterprise customers often rely on Yellow.ai’s professional services for implementation, workflow design, or team training. These services are typically charged separately and can significantly increase upfront deployment costs.

Support and SLA tiers

While standard support is available to all users, priority SLAs, dedicated account managers, and 24/7 response coverage come with additional fees. Larger enterprises often upgrade to these tiers to meet internal compliance or uptime standards.

Voice AI and telephony fees

Voice automation is one of Yellow.ai’s most powerful yet cost-intensive features. Charges for call minutes, speech recognition (ASR), and text-to-speech (TTS) usage accumulate quickly for businesses running high-volume voice support or outbound campaigns.

Key cost drivers in Yellow.ai pricing

Yellow.ai’s usage-based pricing scales with how much you automate. Several factors influence the total cost:

Number of conversations

Pricing increases with the volume of customer interactions or sessions handled each month.

Channels used

Adding channels like WhatsApp, SMS, or voice introduces separate provider or per-message costs.

Voice automation

Call minutes, speech recognition, and text-to-speech usage significantly impact billing for voice-heavy deployments.

Feature add-ons

Advanced analytics, sentiment analysis, or API integrations raise costs beyond base usage.

Region and compliance

Data residency, localization, and multi-region hosting can increase infrastructure expenses.

Support level

Premium SLAs, onboarding, and dedicated support teams come at higher rates.

Your total cost depends on how many conversations you handle, which channels you use, and how advanced your automation setup is. For predictable, all-in-one pricing without variable add-ons, pagergpt offers a simpler, session-based model.

Yellow.ai’s usage-based pricing gives enterprises flexibility, but it also introduces complexity depending on scale and feature requirements. Here’s a quick look at both sides.

Pros

Flexible and scalable : Pricing grows with usage, making it ideal for businesses that want to start small and expand gradually.

Pay for actual usage : You’re charged based on the number of conversations or channels used, ensuring costs align directly with value.

Enterprise-grade customization : Tailored plans let large organizations include only the modules, analytics, and support tiers they need.

Supports multi-channel automation : The model easily adapts as you add new channels like WhatsApp, voice, or web chat without changing the overall plan.

Cons

Lack of upfront transparency : Exact pricing isn’t published, so customers must engage sales to estimate costs, which can slow down decision-making.

Variable monthly costs : Usage fluctuations or traffic spikes can cause unpredictable billing, especially across multiple channels.

Higher entry threshold : Even with flexible scaling, the enterprise focus means smaller teams may find the initial investment high.

Add-on and channel costs : Modules like advanced analytics, voice automation, and provider-specific channels can increase total spend.

While Yellow.ai uses a usage-based pricing model that scales with conversation volume and channel usage, pagergpt takes a different approach — one built around transparency, predictability, and accessibility.

Pagergpt follows a session-based pricing model, where you pay for the number of chatbot or AI agent sessions rather than complex metrics like message volume or channel-based overages. This makes budgeting simpler and prevents unexpected cost spikes as engagement grows.

Key advantages of pagergpt’s pricing

• Transparent and predictable

All pricing plans are clearly listed, with no hidden fees or per-channel surcharges. Businesses know exactly what they’ll pay each month.

• Scales with usage, not complexity

Costs scale with the number of sessions handled, making it easier to forecast expenses without worrying about message or module overages.

• Designed for all business sizes

Unlike Yellow.ai’s enterprise-first model, pagergpt offers flexible tiers suited for startups, SMBs, and large enterprises alike.

• All-inclusive features

Every plan includes multi-source training, AI analytics, integrations (Zendesk, Freshdesk, Slack, WhatsApp, etc.), and live agent handoff — without separate module charges.

pagergpt offers predictable value for teams that want advanced AI automation without enterprise-style billing complexity.

It’s ideal for businesses that prefer simple, flat-rate pricing and want to scale confidently as conversation volumes increase.

Yellow.ai vs pagergpt: Pricing-based comparison

pagergpt vs Yellow.ai: Features and value comparison

Both pagergpt and Yellow.ai are powerful conversational AI platforms designed to automate support and engagement across multiple channels.

However, they differ in how they approach pricing, deployment, and day-to-day usability. While Yellow.ai focuses on deep enterprise customization, pagergpt emphasizes accessibility, transparency, and faster time-to-value.

Ease of deployment

Pagergpt makes it effortless for teams to build and launch AI agents using a no-code interface. You can train an agent instantly on your website, documents, or FAQs and deploy it within minutes — no technical expertise needed. Yellow.ai, on the other hand, offers enterprise-grade tools that often require implementation support and setup assistance, making the onboarding process longer.

Pricing flexibility

Pagergpt follows a simple, session-based pricing model that’s transparent and predictable. Every plan includes the full suite of features without hidden channel or usage costs. Yellow.ai operates on a usage-based model, where pricing varies based on conversation volume, channels, and modules — offering flexibility but less cost predictability.

AI training and knowledge integration

With pagergpt, businesses can train AI agents using multiple sources — from websites and documents to CRMs and help desks — ensuring continuous learning and updates. Yellow.ai also supports knowledge ingestion through its Dynamic Automation Platform (DAP), though deeper integrations typically require technical setup or professional services.

Automation and workflow design

Pagergpt comes with built-in automation and workflow tools that connect seamlessly to platforms like Zendesk, Freshdesk, Slack, Teams, and Salesforce. Yellow.ai offers robust conversational automation across chat and voice, but workflow extensions and orchestration tools are often packaged as premium modules.

Analytics and insights

Pagergpt includes advanced analytics in every plan — offering real-time data on sentiment, agent performance, and customer satisfaction. Yellow.ai also provides comprehensive reporting, but enhanced analytics and dashboard customizations are typically available only in enterprise-level contracts.

Integrations and ecosystem

Pagergpt supports plug-and-play integrations across all major SaaS tools, allowing teams to connect without code or custom engineering. Yellow.ai integrates deeply with enterprise systems like Salesforce, SAP, and Zendesk, though some connectors are locked behind higher-tier pricing.

Support and scalability

All pagergpt plans include responsive customer support, with dedicated onboarding for enterprise clients at no additional cost. Yellow.ai offers strong support but uses a tiered model — where premium SLAs and dedicated success managers come at an added fee.

If your business values transparency, speed, and predictable growth, pagergpt offers unmatched value through session-based pricing, no-code setup, and all-inclusive automation features.

For enterprises needing heavy voice integration and bespoke configurations, Yellow.ai remains a strong choice — but with a higher cost of ownership and longer deployment cycles.

Both Yellow.ai and pagergpt help businesses automate customer interactions using AI, but the right choice depends on your goals, budget, and scalability needs.

If you’re an enterprise with complex, high-volume operations that require heavy customization, voice automation, and integration with legacy systems, Yellow.ai delivers the power and flexibility to match that scale. Its usage-based model fits organizations that prefer tailored, consumption-driven pricing and can accommodate variable costs.

However, if you’re looking for predictable pricing, faster deployment, and all-inclusive AI automation, pagergpt is the more accessible option. With session-based plans, transparent pricing, and a no-code builder, pagergpt helps teams of any size launch AI agents quickly — without the complexity or unpredictable costs of enterprise billing.

In short, Yellow.ai is built for customization; pagergpt is built for clarity, speed, and scalability.

Ready to experience predictable AI automation? Start with pagergpt — deploy your first AI agent in minutes and scale on your terms.