LiveChat Pricing Explained (2025): Tiers, Hidden Costs & pagergpt

Choosing the right customer support tool often comes down to pricing and how well it scales with your business. LiveChat is known for its simple, per-agent pricing model, starting at just $20/agent/month, making it easy for small teams to get started. But as companies grow and explore AI automation, costs can quickly rise when every additional seat adds to the bill.

In this guide, we’ll take a closer look at LiveChat’s four plans — Starter, Team, Business, and Enterprise — so you can see what’s included at each tier and how it compares with pagergpt’s transparent, session-based pricing. Let’s deep dive.

LiveChat is a customer communication platform that lets businesses engage with website visitors and customers in real time. It’s best known for its live chat widget, but it also brings in tools for ticketing, AI chatbots, reporting, and omnichannel messaging across channels like WhatsApp, Messenger, and email.

With features like customizable chat windows, integrations with tools like Shopify and Salesforce, and enterprise-grade controls such as SSO and HIPAA compliance, LiveChat is designed to help support teams boost conversions and deliver faster, more personal customer experiences.

LiveChat keeps its pricing simple with four tiers, each designed for different team sizes and support needs. All plans include unlimited chats, a customizable widget, and access to integrations — but the real differences show up in automation, reporting, and enterprise features.

Starter – $20/agent/month (annual)

The entry plan for small teams. It covers the essentials: a live chat widget, 60-day chat history, and basic customization. Perfect for businesses just starting with live chat support.

Team – $41/agent/month (annual)

Built for growing teams, this plan unlocks full chat history, ticketing, and reporting dashboards. It also supports multiple agents working together, making collaboration easier.

Business – $59/agent/month (annual)

Aimed at larger support operations, Business adds advanced features like staffing forecasts, targeted messaging, and detailed analytics. It’s designed to improve efficiency as chat volumes scale.

Enterprise – Custom pricing

Tailored for enterprises, this plan offers HIPAA compliance, SSO, advanced security, and a dedicated account manager. It’s built for companies that need custom support and enterprise-grade reliability.

LiveChat’s pricing isn’t only about the flat per-agent fee. Depending on how you scale, there are extra costs and usage-based components to keep in mind:

• Bot / AI seats or credits – Automated chatbots can be added, but usage or advanced AI responses may come at an extra fee.

• Overage charges – If you exceed visitor tracking or concurrent session limits, you may need to upgrade plans or pay overages.

• White labeling & branding – Full removal of LiveChat branding or deep customization options are available on higher tiers or as add-ons.

• Premium integrations & API usage – While basic integrations are included, advanced API limits or enterprise-grade integrations can require upgrades.

• Onboarding & training – Larger teams often opt for paid onboarding packages or dedicated training sessions.

• Support level upgrades – Enhanced SLAs, uptime guarantees, and priority support typically come with Business or Enterprise plans, or as a paid add-on.

• Billing discounts – Annual or multi-year contracts include price breaks, reducing per-agent monthly cost compared to month-to-month billing.

💡 Tip: Before committing, map out whether you’ll need automation, advanced integrations, or enterprise support. These extras can quickly increase the total cost of ownership.

The real cost drivers of LiveChat

On the surface, LiveChat’s pricing seems straightforward: pay a fixed fee per agent, per month. But in practice, the real cost often grows faster than expected.

• Seat-based billing – Every new support agent adds a recurring fee. As teams expand, this becomes the biggest driver of cost. A small team of 5 may start affordably, but scaling to 20+ agents multiplies the bill quickly.

• Automation and AI bots – While LiveChat includes basic chat features, advanced automation or chatbot functionality usually comes as an add-on, increasing total spend.

• Integrations and API usage – Basic integrations are covered, but deeper API access or enterprise-level integrations often push you into higher plans.

• Support and SLAs – Priority response times, dedicated account managers, and enterprise support require moving to Business or Enterprise tiers, further raising costs.

• Compliance needs – Features like HIPAA compliance or advanced security controls are only available at the top tier, meaning regulated industries face higher minimum pricing.

The drawback

LiveChat’s pricing works well for small, static teams, but it scales poorly in dynamic or fast-growing organizations. The reliance on per-seat fees makes it predictable at the individual level, but costly at scale, especially when automation, integrations, or enterprise-grade features are required.

Hidden costs to keep in mind

While LiveChat promotes simple, per-agent pricing, many teams discover extra costs once they start scaling. Here are the hidden charges that often catch users off guard:

• Bot & automation add-ons – LiveChat’s core plans don’t fully cover AI or chatbot usage. If you want automation beyond basics, you’ll likely pay for extra seats or credits.

• Branding removal – Full white-labeling or custom branding typically requires higher-tier plans, adding to cost if you want a seamless, on-brand customer experience.

• Advanced integrations – While basic apps connect easily, enterprise-grade integrations (like Salesforce, HubSpot, or custom APIs) often demand an upgrade.

• Compliance & security – Features like HIPAA or advanced SSO are gated behind Enterprise, forcing regulated industries to commit to the most expensive tier.

• Support upgrades – Standard support is included, but faster SLAs, dedicated account managers, or onboarding help usually mean paying more.

• Scaling agents – The biggest hidden cost: every additional agent adds a new subscription. What looks affordable for a small team can double or triple as soon as headcount rises.

LiveChat’s true cost isn’t just the sticker price — it’s the additional fees and per-seat costs that make scaling expensive over time.

Core Features in Every LiveChat Plan

No matter which plan you choose — Starter, Team, Business, or Enterprise — LiveChat includes a strong set of baseline features to help you connect with customers and manage conversations effectively.

• Unlimited chats – All plans allow unlimited conversations with visitors and customers, so you don’t pay per chat.

• Customizable chat widget – Tailor the look and feel of the chat window to fit your website or app branding.

• Omnichannel inbox – Manage conversations from your website, email, Messenger, WhatsApp, and more in one place.

• Canned responses – Pre-save replies to common questions to speed up response times.

• File sharing – Agents and customers can exchange files directly in chat.

• Visitor tracking – See who’s browsing your site, what pages they’re on, and start chats proactively.

• Basic reporting – Access to dashboards that track chat volume, agent performance, and customer satisfaction.

• Mobile & desktop apps – Stay connected with customers across devices.

• Integrations – Connect LiveChat to popular tools like Shopify, WordPress, Slack, and Google Analytics.

• Security – All plans come with data encryption and GDPR compliance.

While advanced features (like staffing predictions, HIPAA compliance, or enterprise analytics) are gated at higher tiers, every plan includes the essential toolkit for running reliable customer support via chat. 

Pros:

• Simple structure – Easy-to-understand per-agent monthly billing, no complex usage calculations.

• Affordable entry point – Starter plan begins at $20/agent/month, making it accessible for small teams.

• Scales with features – Higher tiers unlock advanced analytics, staffing forecasts, and enterprise security.

• Unlimited chats – All plans include unlimited conversations, so costs aren’t tied to chat volume.

Cons:

• Seat-based billing – Costs rise sharply as your team adds more agents.

• Hidden add-ons – AI bots, branding removal, or advanced integrations often require extra spend.

• Enterprise lock-in – Compliance features like HIPAA and SSO are gated behind the most expensive plan.

• Support tiers – Priority support and dedicated managers only come with higher pricing levels.

If predictable costs matter, the billing model is the real headline.

LiveChat → pay per agent

LiveChat charges per agent, per month across four tiers (Starter, Team, Business, Enterprise). Current public pricing commonly referenced for 2025 is $20 / $41 / $59 per agent on annual billing (monthly billed rates are higher); Enterprise is by quote. Plans include unlimited chats, with lighter history/features on Starter and fuller analytics/compliance at higher tiers. 

Cost driver: your bill scales with headcount and tier upgrades.

pagergpt → pay per session (with transparent plans)

pagergpt prices by sessions (conversations) rather than seats, so you aren’t stacking licenses as your team grows. You can also add unlimited users. Plans today:

• Magic Plan — $0/mo: ~100+ sessions, 1+ chatbot, 1+ admin/agent, knowledge from websites/files/apps.

• Business — $349/mo (most popular): 1000 sessions, 2 chatbots, 5 admins/agents, 50M character training limit, live inbox, lead capture, integrations.

• Enterprise — Custom: tailored quotas plus RBAC, MFA, security reviews and SSO (coming soon) with a dedicated CSM. 

There is no limit on the number of users who can use the AI agent; conversations are counted as sessions (multiple messages until the session expires). 24×7 email support is included; prices exclude taxes. 

Why session-based often feels more predictable

• No seat tax: add teammates freely without multiplying licenses.

• Conversations, not messages: sessions bundle multiple messages, so you’re not nickel-and-dimed per reply. 

• Minimal add-ons: outside of higher session needs or enterprise governance (e.g., SSO), there aren’t lots of surprise extras; there’s optional professional onboarding if you want it. 

LiveChat vs pagergpt: Pricing-based comparison

pagergpt vs LiveChat: Features and value comparison

Both platforms help you serve customers faster—but they’re built for different outcomes. LiveChat is chat-first and shines at real-time, human conversations on your website. pagergpt is automation-first, designed to resolve more with AI before handing off to agents. Below is a focused look at the capabilities that actually move the needle: training, automation, channels, analytics, pricing, security, and time to value.

Training and knowledge ingestion

LiveChat focuses on real-time chat; knowledge is typically managed through a connected help center or marketplace apps. pagergpt supports multi-source training (websites, documents, files, knowledge bases) and uses retrieval-augmented generation (RAG) so answers stay current and factual without manual copy-pasting.

Workflow automation

LiveChat excels at human conversations and basic bot flows via add-ons. pagergpt goes further with Actions that connect directly to tools across IT, HR, and customer support (e.g., create/update tickets, fetch statuses, trigger approvals), enabling end-to-end task execution—not just replies.

Omnichannel and handoff

LiveChat delivers a polished website chat and a unified inbox for channels like email, Messenger, and WhatsApp with quick agent takeover. pagergpt adds a single AI layer across web, Slack/Teams, WhatsApp, and more, then hands off to a shared live inbox when human help is needed.

Analytics and insights

LiveChat offers mature chat/ticket reporting and agent performance dashboards, with staffing and forecasting on higher tiers. pagergpt emphasizes automation metrics—deflection rate, session outcomes, content gaps, and workflow success—so teams can tune prompts, knowledge, and actions for measurable impact.

Pricing and scalability

LiveChat uses seat-based pricing: simple at the start, but costs rise with headcount and higher tiers for advanced features. pagergpt uses session-based pricing with unlimited messages and unlimited users, making costs predictable as conversation volume and automation scale.

Security and compliance

LiveChat provides enterprise controls (e.g., SSO, advanced policies) on upper plans. pagergpt offers enterprise-grade controls and audits, with options like ISO 27001, SOC 2, GDPR, and HIPAA at the enterprise level—aimed at regulated or security-sensitive rollouts.

Setup and time to value

LiveChat is the fastest way to launch a polished, human-led website chat. pagergpt accelerates automation with no/low-code agent setup, guardrails, and multi-source training—typically reducing manual playbook maintenance over time.

Why teams quietly choose pagergpt

Looking for fewer tickets, faster answers, and bills that don’t spiral as you grow? pagergpt makes the AI do the heavy lifting—without charging you per seat.

• Predictable costs: session-based pricing with unlimited messages and unlimited users.

• Higher resolution: automation-first agents that deflect routine inquiries before handoff.

• Trustworthy answers: multi-source training with RAG keeps responses current and factual.

• Beyond chat: built-in actions to create/update tickets, fetch statuses, trigger approvals.

• Omnichannel ready: one AI layer for web, Slack/Teams, WhatsApp, and more.

• Enterprise confidence: roles, auditability, and compliance options when you need them.

LiveChat delivers a polished, human-led chat experience with a broad app marketplace and an easy website widget—but there are trade-offs: per-seat pricing, add-on costs for deeper automation, and enterprise features gated at higher tiers (e.g., SSO/compliance). As teams grow, bills can rise with headcount, and advanced workflows often require extra tooling or upgrades.

pagergpt takes a simpler, more transparent route: session-based pricing (predictable spend), built-in RAG for accurate, up-to-date answers, no-code workflow automation, advanced analytics, and enterprise-grade compliance making it accessible and cost-stable for SMBs, mid-market, and enterprises alike.

👉 Ready to see the difference? Try pagergpt free or book a quick demo to forecast support costs with sessions not seats.