Botpress Pricing: Transparent Tiers, Add-Ons, and Enterprise Costs

Pricing is one of the biggest factors when evaluating AI customer support platforms. Businesses need to know not just what features they’re getting, but also how costs scale and whether the investment makes sense.

Botpress is a popular developer-first platform for building AI agents, with strong customization and enterprise capabilities. But its pricing—built on subscription tiers plus AI usage spend—can feel complex and unpredictable.

In this blog, we’ll break down Botpress pricing and plans, what features are included, the pros and cons of its model, and how it compares with pagergpt’s transparent, session-based pricing.

Botpress is a modular platform for building and deploying autonomous AI agents using large language models (LLMs). Unlike many plug-and-play chatbot platforms, Botpress is designed with a developer-first mindset, offering deep customization, JavaScript-level control, and flexible integrations.

The platform combines a visual studio for agent design which lets non-technical teams build conversational flows with advanced features like the LLMz autonomous engine for orchestration, memory handling, and logic. It supports multi-channel deployment across Slack, WhatsApp, Messenger, and web chat, and comes with enterprise-grade compliance (SOC 2, GDPR, RBAC, SSO).

Botpress offers a transparent, tier-based model; however, businesses should note that actual costs depend heavily on AI usage and additional resources. While the platform provides flexibility for startups and enterprises alike, scaling can quickly introduce hidden costs in development, configuration, and professional services.

Pay-As-You-Go (PAYG) – $0 + AI spend 

The entry-level option provides teams with access to Visual Studio and community support, along with a small, free monthly AI credit to help them get started. It’s best suited for testing or hobby projects but lacks the advanced features needed for production-grade deployments.

What’s included:

• Visual Studio for bot design

• Community support

• Free trial credits

What you get:

• Base price: $0/month + AI usage

• Included credits: $5 free AI credit each month

• Quotas: 500 incoming messages/events, 1 bot, 100 MB vector DB, 100 MB storage, 1 collaborator

• Support: Community forum only

• Add-ons: $20 for 5,000 extra messages, $10 per extra bot, $20/GB vector DB, $25 per collaborator, $10/10GB storage, “Always Alive” add-on at $10/bot/month

• Best for: Testing, proofs of concept, hobby projects

Plus – $89/month + AI spend 

This plan introduces core collaboration and knowledge capabilities. It includes knowledge base indexing, one collaborator, and Botpress live chat support. Ideal for small teams experimenting with customer-facing AI agents.

What’s included:

• Knowledge base indexing

• One collaborator seat

• Agent builder 

• Live agent handover 

• Security and compliance

• Email and live chat support

• LLM and language features 

• Analytics and reporting 

What you’ll get: 

• Base price: $89/month ($79 on annual billing)

• Included credits: $5 free AI credit

• Quotas: 5,000 messages/events, 2 bots, 1 GB vector DB, 10 GB storage, 2 collaborators, “Always Alive” for 1 bot included

• Support: Email + live chat

• Best for: Small teams running early-stage customer-facing bots

Team – $495/month + AI spend 

Designed for scaling teams, this plan unlocks role-based access control (RBAC), advanced support, and multi-user collaboration. It’s targeted at mid-sized businesses that need stronger governance and multi-agent management.

What’s included:

• Role-based access control (RBAC)

• Advanced support channels

• Multi-user collaboration features

What you’ll get: 

• Base price: $495/month ($445 on annual billing)

• Quotas: 50,000 messages/events, 3 bots, 2 GB vector DB, 10 GB storage, 3 collaborators, “Always Alive” for 3 bots

• Support: Priority support with advanced SLAs

• Best for: Mid-sized businesses scaling bots to production and requiring multi-user collaboration and RBAC

Enterprise – $2,000+/month (3-year term)

Built for large enterprises with compliance and reliability needs, the Enterprise plan includes onboarding, SLA-backed support, and single sign-on (SSO). This tier is best for organizations requiring long-term stability and vendor commitment.

What’s included:

• Dedicated onboarding and account management

• SLA-backed enterprise support

• SSO and compliance-ready features

What you’ll get:

• Base price: Starts at $2,000/month with 3-year contracts

• Quotas: Negotiated limits on bots, messages, vector DB, storage, and collaborators

• Support: White-glove onboarding, dedicated account manager, SLA-backed support, SSO and compliance features

• Best for: Large enterprises with compliance requirements, long-term support needs, and custom integrations

The real cost drivers

While the plan tiers look straightforward, actual spend is shaped by usage and scaling needs. Here are the major pricing drivers:

• AI usage: Every token used in conversations, knowledge retrieval, and workflows contributes to monthly AI spend. Even with GPT-3.5, heavy usage can easily add $100–$500/month on top of base plans.

• Overage charges: Extra messages, bots, collaborators, and storage incur add-on fees, for example, $20 for 5,000 extra messages, $25 per additional seat, and $20/GB for vector DB storage, etc.

• Integrations and channels: Third-party services, such as WhatsApp, SMS, or voice integrations, are billed separately through their respective providers and may sometimes incur additional costs beyond your Botpress subscription.

• Developer dependency: Advanced use cases such as custom APIs, RAG, and error handling often require engineering hours—hidden costs in team time or contractor fees.

• Professional services: Enterprise deployments may require onboarding packages, compliance audits, or custom module builds, which can cost thousands of dollars.

Hidden costs to keep in mind

1. Configuration time: Setting up complex workflows or RAG pipelines requires developer hours.

2. Limited RAG out-of-the-box: Production-ready retrieval often demands custom setup beyond what’s bundled.

3. Usage shock: Traffic spikes or overlooked overages can unexpectedly double your bill.

4. Vendor lock-in: Enterprise contracts typically lock you into specific terms, making pivoting costly.

When choosing a Botpress subscription, it’s essential to understand not just the price tag but also which features are included at each tier. While all plans come with the core building blocks needed to launch an AI agent, advanced functionality such as enterprise security and deep analytics is gated behind higher-tier plans.

No matter which tier you choose, Botpress provides a strong foundation for building bots:

• LLMz autonomous engine powers logic, memory, and orchestration without external frameworks.

• No-code flow builder makes it easy to design conversations visually, even for non-developers.

• Omnichannel deployment ensures bots can run across web, mobile, and popular messaging platforms.

• Human-in-the-loop (HITL) features allow seamless escalation to live agents when automation isn’t enough.

These inclusions make even the free PAYG plan suitable for experimenting with AI-driven customer support.

Advanced features in higher tiers

As businesses scale, the need for governance, compliance, and reliability grows. That’s where the Plus, Team, and Enterprise plans step in with more advanced capabilities:

• Role-based access control (RBAC) ensures the right users have the right level of access.

• Premium support options provide priority response in Team plans and SLA-backed commitments in Enterprise.

• Single sign-on (SSO) streamlines authentication for large organizations.

• Compliance certifications like SOC 2 and GDPR readiness give peace of mind for industries with strict regulatory needs.

These features are essential for organizations that can’t compromise on security or uptime.

What’s missing in the lower tiers

The free and entry-level Plus plans come with trade-offs designed to encourage upgrades:

• Analytics gaps: Limited or basic reporting, without deep insights into usage or performance.

• Fewer collaborators: Only 1–2 seats included; extra users cost $25/seat/month.

• No enterprise compliance: Security certifications and SSO require Enterprise contracts.

• Community-level support: Early tiers rely on forums and standard live chat, without dedicated onboarding or SLA commitments.

Like most AI agent platforms, Botpress offers value in its tiering structure—but it also comes with trade-offs that buyers should weigh before committing.

Pros:

• Transparent tiering: Each plan has apparent inclusions, making it easy to compare PAYG, Plus, Team, and Enterprise.

• Flexible developer control: With its modular, developer-first design, Botpress gives teams the freedom to customize workflows and integrations deeply.

• Enterprise-ready compliance: Higher tiers support SOC 2 and GDPR, addressing key security and regulatory requirements.

• Scalable infrastructure: Cloud-hosted or self-hosted deployment options let businesses scale up as their usage grows.

Cons:

• Developer-heavy setup: While the no-code builder helps, serious production use cases often require developer involvement, raising hidden costs.

• Unpredictable AI usage fees: Token-based billing means costs can spike with traffic or complex flows, making budgeting tricky.

• Limited out-of-the-box RAG: Enterprises may find the retrieval capabilities lacking without significant custom configuration.

• Basic analytics: Lower tiers provide minimal reporting, leaving teams without deep insights into performance.

• Enterprise lock-in: The Enterprise tier requires long-term (3-year) contracts, which can be restrictive if your needs change.

One of the biggest challenges with Botpress is managing unpredictable AI usage costs. Every message, retrieval, or workflow call consumes tokens, which can make monthly bills swing dramatically depending on traffic and complexity. pagergpt takes a different approach—one that businesses often find simpler and more predictable.

A transparent, session-based model

Instead of billing by AI token consumption, pagergpt uses a session-based pricing model. This means your cost is tied to the number of customer or employee sessions, not the hidden token math running behind the scenes.

• Free Magic Plan: Includes 100+ sessions, access to the live inbox, and even branding removal—making it far more generous than most free tiers.

• Business Plan ($349/month): Comes with 1,000 sessions, advanced integrations, and full analytics to track performance and ROI.

• Enterprise Plans: Custom pricing for large organizations that need compliance features, role-based access control (RBAC), and tailored onboarding.

Predictable costs, no surprises

With pagergpt, businesses know exactly what they’ll spend each month. There are no token overages or unpredictable AI usage bills. For SMBs, this can translate into 30–40% cost savings compared to Botpress for equivalent use cases.

Flexibility included by default

Unlike Botpress, where branding removal, advanced analytics, and many integrations require higher tiers or add-ons, pagergpt includes these features across plans. This means that even growing teams can access professional-grade tools without being forced into enterprise contracts.

While Botpress offers flexibility for developers, its token-based pricing introduces unpredictability. pagergpt’s session-based model gives businesses clarity, savings, and built-in flexibility, making it a stronger fit for SMBs and mid-market teams scaling customer or employee support.

Botpress vs pagergpt: Pricing-based comparison

While Botpress and pagergpt both position themselves as platforms for building AI-powered agents, their feature sets and value delivery differ in key ways. Here’s how they compare across the areas that matter most to businesses:

Training and knowledge ingestion

Botpress relies heavily on automation playbooks and pre-built flows. While powerful, this approach can require more manual setup and ongoing maintenance. In contrast, pagergpt supports multi-source training, allowing you to ingest content directly from websites, documents, files, and knowledge bases. With Retrieval Augmented Generation (RAG), pagergpt ensures the AI agent always pulls from the most accurate and up-to-date information.

Workflow automation

Both platforms emphasize automation, but in different ways. Botpress provides a no-code builder and playbooks to guide customers through structured workflows. pagergpt expands on this with Actions, which integrate directly into IT, HR, and customer support systems, enabling end-to-end task automation. For businesses looking to go beyond chat into workflow execution, pagergpt delivers more flexibility.

Analytics and insights

Botpress includes basic reporting, giving teams a limited view of conversations and performance. However, it lacks deeper metrics that modern support and operations teams rely on. pagergpt, on the other hand, offers built-in analytics dashboards with KPIs like CSAT, sentiment analysis, resolution rates, and agent performance tracking. This helps organizations not only measure but continuously improve AI-driven interactions.

Security and compliance

Botpress provides SOC 2 and GDPR compliance, with SSO and RBAC available for enterprise customers. pagergpt matches these standards but extends security further with ISO 27001 certification, role-based access control, multi-factor authentication (MFA), and an SSO roadmap. This makes pagergpt a safer choice for compliance-heavy industries like finance, healthcare, and enterprise IT.

Omnichannel support

Botpress supports deployment across core channels such as Slack, WhatsApp, and Messenger. pagergpt covers these same channels and goes further by offering direct integrations with business-critical platforms like Microsoft Teams, Zendesk, and Freshdesk. This ensures the AI agent can seamlessly operate across both internal employee tools and customer-facing platforms.

Botpress gives developers strong control, but pagergpt delivers more value out-of-the-box with multi-source training, workflow automation, advanced analytics, stronger compliance, and broader omnichannel coverage.

Botpress gives developers significant flexibility and deep customization options, but it often comes with trade-offs complex setup, unpredictable AI usage costs, and long-term enterprise commitments that may not suit every business.

pagergpt, by contrast, offers a simpler and more transparent model. With session-based pricing, built-in RAG, no-code workflow automation, advanced analytics, and enterprise-grade compliance, it delivers greater value and accessibility for SMBs, mid-market, and enterprise teams alike.

👉 Ready to see the difference? Try pagergpt free today or book a demo to explore how AI Agents can transform your support experience.