Since its launch in 2022, ChatGPT has become the go-to AI tool for everything from writing emails to answering support tickets. It’s fast, flexible, and surprisingly good at many things. 

 While ChatGPT may have captured the world's imagination, it's no longer the only AI chatbot on the market.

A growing number of AI tools are stepping in with business-specific features, offering more control, deeper customization, and solutions built for complex workflows.

In this guide, we cover the top 10 ChatGPT alternatives that are built for enterprise use cases.  Whether you're looking for better integrations, more control over data, or simply a chatbot that understands your industry, you'll find an option here that fits.

Many enterprises are starting to realize that while ChatGPT is great for general tasks, it often falls short in areas where depth, control, and flexibility are required. From integration headaches to data privacy concerns, the cracks show when you move from general use to business-specific tasks. 

Here’s a detailed breakdown of ChatGPT’s limitations:

Lack of business-specific context

ChatGPT is a general-purpose model, meaning it doesn’t understand your industry, business processes, or customers the way you do. Whether you're in e-commerce, healthcare, or real estate, you’ve likely seen it generate generic responses. That’s because it’s not trained on your company data.

Integrations with existing systems

Your team probably uses tools like HubSpot, Salesforce, Zendesk, or Slack daily. The problem? ChatGPT doesn’t plug into those systems out of the box. You’ll need developers or a workaround, which adds time, cost, and complexity.

Data and privacy

Using ChatGPT comes with the risk of exposing sensitive business information. By default, OpenAI may store and analyze conversations to improve its models, which means any proprietary insights, internal support guidelines, or product details you upload could become part of a larger training dataset.

Without strict control over what’s being shared, sensitive information could unintentionally be accessed or used in ways you didn’t intend. If security and privacy are top priorities, it’s best to be cautious about what data you feed into ChatGPT. 

Latency issues

Customers today expect quick, almost instant responses when engaging directly with your business. But ChatGPT can experience lag during peak usage times due to heavy traffic, resulting in delayed or sluggish replies. 

Limited context window

Many customer conversations are multi-step. This requires the chatbot to remember the context of previous chats. But ChatGPT has a limited context window, which means it may forget important details or hallucinate mid-conversation. This can lead to repetitive interactions, frustrated users, and decreased satisfaction.

If ChatGPT doesn’t check all the boxes for your business, there are plenty of alternatives that do. You must select an AI solution that offers advanced features and flexibility to meet your business goals.

Here’s what to look for:

Contextual awareness

Can your AI chatbot remember what the customer said five messages ago? Or does it force them to start over with every new question?

That’s where contextual awareness comes in. It’s one of the most important features of any AI chatbot. 

Your AI chatbot should understand the flow of a conversation, retain relevant details, and use past interactions to personalize its responses. This creates a more human-like experience for your customers. 

Customization

Your customer support teams handle multiple scenarios every day. Your AI chatbot should have the same flexibility and capability. So, choose a platform that offers customizable options such as:

• The ability to build and train custom agents

• Support for multiple use cases like billing and tech support

• Pre-built templates or workflows you can adapt without coding

• Full control over how the chatbot responds, escalates issues, and manages complex or unusual cases

• Options to customize the chatbot’s appearance with your brand’s logo, colors and tone. 

Integrations 

The platform you choose should integrate smoothly with your existing tech stack. This allows the AI chatbot to perform tasks independently, such as fetching order details, updating customer records, or triggering workflows by making API calls to connected systems.

The better your chatbot connects with tools like your CRM, helpdesk, or billing software, the more valuable it becomes for your support team and customers.

Security and privacy

Choose a platform that offers enterprise-grade security and complies with data protection regulations such as GDPR. This compliance ensures your customer data is handled responsibly, reducing risks of misuse or breaches. 

Additionally, look for tools with permission controls. These allow you to precisely manage who has access to sensitive information, ensuring confidential data stays secure and is only visible to authorized team members.

Analytics and insights

Ensure your platform offers an easy-to-use dashboard for tracking performance. 

You should be able to view metrics like total sessions, answered/unanswered queries, recent user questions, user feedback, and more. This information helps you continually improve your chatbot based on real user interactions.

We’ve handpicked 10 of the best ChatGPT alternatives, detailing their key features, pricing, and pros and cons for you to evaluate and choose the right tool. 

Pagergpt

page gpt is a no-code platform that enables businesses to train, test, and deploy AI agents for websites, help centers, and knowledge bases—it's like having ChatGPT trained on your own data.

Enterprises can leverage this platform to improve customer engagement, resolve queries at scale, capture leads, and more. 

pagergpt is a good alternative to ChatGPT as it gives you complete control. You can create multiple bots, customize branding for a seamless user experience, connect with external applications, train on larger datasets, and track performance with in-depth analytics.

Here are the key features of pagergpt:

• Robust chatbot training: You can build your own custom GPT and train up to 50 million characters using a wide range of data sources, including URLs, sub-pages, and uploaded files, ensuring it delivers accurate, context-aware responses.

• Small talk: This feature allows you to customize how your chatbot interacts by adding personal messages like greetings, responses when it can't find answers, and ways to gather user feedback.

• AI-powered live inbox: With this feature, support teams can manage customer conversations from multiple channels like WhatsApp, Slack, and Facebook in one place. This allows for maintaining consistency in support and facilitates smooth collaboration. 

• Integrations: pagergpt integrates with platforms like SharePoint, Google Drive, and Freshchat, enabling the chatbot to pull real-time data, update customer records, and execute tasks like processing refunds or booking appointments.

• AI-Copilot: The AI Co-pilot helps support agents by suggesting replies, surfacing past chats and documents, and recommending actions in real-time to speed up responses and improve customer interactions.

• Multichannel deployment: Deploy your chatbot on multiple channels simultaneously, such as your website, WhatsApp, Slack, or Microsoft Teams. This helps make support more accessible for your customers. 

• Lead capture: Engage visitors with personalized forms to collect 15+ essential information such as name, contact information, phone number, and email. View and manage leads from a visual dashboard for easy follow-up.

• Analytics and chat history: pagergpt provides an intuitive dashboard to track AI agent performance. You can view metrics like total sessions, answered/unanswered queries, recent user questions, user feedback, and more.

Pros

• Intuitive user interface: pagergpt offers a simple and intuitive interface, making it easy to set up and manage AI-powered chatbots without extensive technical knowledge.

• AI-driven personalized answers: The platform tailors responses based on your business data and user context to deliver accurate and relevant answers to customers. 

• Reduces support team workload: pagergpt efficiently answers common queries and executes complex tasks, freeing human agents to focus on important tasks. 

• Advanced analytics dashboards: The platform provides comprehensive tracking with clear visual differences, aiding in monitoring and managing chatbot performance.

Cons 

• Detailed documentation: Lacks detailed documentation, but users get round-the-clock access to pagergpt’s customer support team. 

Pricing

• Magic plan: Free tier with scalable upgrades

• Business: $3560 per year or $349 per month 

• Enterprise: Contact sales. 

Chatbase

Chatbase is another alternative that helps businesses build and deploy AI agents quickly and easily. The platform offers various features for AI agent creation, integration, custom workflows, and more. With Chatbase in place, you can automate customer support, capture leads, and scale support processes. 

Key features

• Customizable AI agents: The platform allows you to train AI agents using your company data, such as documents, websites, and databases, to ensure accurate and relevant responses.

• Advanced analytics: You can monitor AI agent interactions to gain insights into user behavior and improve performance over time.

• Smart escalation: You can instruct your AI agent in plain language on when to escalate queries to human agents.

• Multi-channel support: The platform allows you to integrate your AI Agent with channels like Slack, WhatsApp, Messenger, and web widgets.

• Revise answer: This feature allows you to refine the answer given by the AI Agent if it doesn’t provide accurate information.  

Pros

• Ease of use: Many users highlight how effortless it is to set up a chatbot with Chatbase, often taking just minutes

• Quick deployment: Chatbase allows businesses to deploy chatbots without technical expertise.

• Advanced chatbot analytics: Chatbase helps identify conversation gaps and optimize chatbot performance, leading to better customer experiences and higher conversions.

Cons 

• Limited customization: Users report challenges in tailoring dashboards and prompts for specific business needs.

• Customer support issues: Reviews mention unresponsive or inadequate support, particularly during cancellations or troubleshooting.

• Inconsistent performance with GPT models: Some users note that ChatGPT-4o integration often fails or provides inaccurate responses

Pricing 

• Free plan

• Hobby: $40/month or $384 billed annually

• Standard: $150/month or $1440 billed annually

• Pro: $500/month or $4800 billed annually

Watermelon

​Watermelon.ai is a popular software that helps businesses build, deploy, and manage AI Agents that automate customer support tasks, such as handling frequently asked questions, reducing waiting times, and easing workloads.

Key features

• AI Actions: Enable your AI Agent to perform tasks such as retrieving order statuses, processing refunds, and handling return registrations by integrating with your internal systems.

• Shared Inbox: This feature allows AI agents to collaborate with your human agents in a unified inbox to handle complex issues.

• Multilingual Support: The AI Agent automatically detects and adapts to the user's language. ​It offers support in over 100 languages.  

• Omnichannel Integration: You can connect the AI Agent to channels like WhatsApp, Facebook Messenger, Instagram, and a customizable website chat widget to provide consistent support across platforms. ​ ​

Pros

• Reliable for common questions: Watermelon provides accurate answers for frequently asked questions.

• Reduces support team workload: The platform helps automate routine inquiries, easing the pressure during peak times and reducing operational costs.

• Personalizes customer interaction: The platform’s customization options help users personalize customer experiences. 

Cons 

• Limited lead form customization: Watermelon’s lead capture forms have limited capacity for customizations that would be otherwise helpful to align with branding and lead capture requirements.

• Lacks multi-user collaboration: Multiple users cannot work in the system simultaneously, limiting team productivity.

• Chatbots crash and freeze: Users encounter that the chatbot sometimes crashes or freezes. The chat logs out if inactive for a long time, causing friction. 

Pricing

• Basic: €159/month (billed monthly) or €106/month (billed annually)

• Premium: €289/month (billed monthly) or €215/month (billed annually)

• Business: €569/month (billed monthly) or €430/month (billed annually)

• Enterprise: €1650/month (billed monthly and annually)

CustomGPT

CustomGPT is another alternative to ChatGPT that lets you create chatbots trained on your company data. It offers multilingual support, flexible training methods, LLM options, and integrations with external tools. 

Key features

• Multi-Language Support: It supports 93 languages, making it suitable for global businesses.

• Data Ingestion: The platform supports ingestion of over 1,400 file formats (PDF, DOCX, TXT, Markdown, HTML, etc.) via drag-and-drop or API. It can automatically transcribe multimedia content (YouTube videos, podcasts) with built-in OCR and speech-to-text technology.

• Multi-LLM models: Leverages state-of-the-art language models such as OpenAI’s GPT-4o, GPT-3.5 Turbo, and optionally Anthropic’s Claude for enterprise needs. Automatically manages model selection and routing to balance cost and performance without manual intervention.

• Analytics and reporting: The platform provides a comprehensive analytics dashboard that tracks query volumes, conversation history, token usage, and indexing status in real time.

Pros

• Easy content upload: Users say uploading materials like documents to train the GPT is simple and straightforward.

• User-friendly interface: According to user reviews, the platform is intuitive and easy to navigate.

• Purpose-built for basic queries: Users mention it can manage routine questions effectively.

Cons 

• Inaccurate responses: Users state that the chatbot often gives answers unrelated to the provided content, making it unreliable.

• Requires overly specific prompts: The platform struggles to understand natural questions and only responds accurately when prompts are extremely specific.

• Lack of memory retrieval between chats: Users say the chatbot does not retain past conversations, so every session starts from scratch.

• Technical issues: Reviews from users mention frequent technical problems, slow response times, and difficulty retrieving information even after proper data ingestion.

Pricing

• Standard: $89/month (billed annually) or $99/month (billed monthly)

• Premium: $449/month (billed annually) or $499/month (billed monthly)

• Enterprise: Contact sales. 

Botpress

Botpress allows companies to build AI agents with advanced AI models, deploy them on multiple channels, and create custom actions. Companies utilize this platform mainly to automate customer support, capture leads, and enhance customer interactions. 

Key features

• Agent Studio: The platform provides an intuitive visual design studio that allows users to build and customize AI agents using a drag-and-drop interface.

• Autonomous Engine (LLMz): Botpress has a custom inference engine optimized for efficient memory-to-context management, enabling complex conversations and workflows to be automated in a single, autonomous step.

• Role-based access control: This feature lets you give people specific access based on their role, like view-only or edit rights, so everyone sees and does only what they need in the system. 

• Automated routing: Botpress integrates with various third-party tools, including Salesforce, Zendesk, Servicenow, Oracle, Intercom, Genesis, and Twilio Flex. This helps route queries to the right support agents.  

Pros

• Personalized customer experience: Users appreciate the interactive and customized responses that improve user satisfaction.

• Easy AI fine-tuning: Users appreciate the ability to fine-tune AI responses to better match their product needs.

Cons 

• Steep learning curve: Users report that Botpress flow builder requires a high learning curve, especially for complex implementations. 

• Heavy reliance on documentation: Users say the documentation is lengthy and must be read in detail to use the platform effectively.

• High pricing: Users mention that costs rise quickly for companies with a high message volume or need for advanced features.

• Inconsistent emulator and live chat UI: Users report formatting differences between the test environment and live chat, leading to design problems.

Pricing

• Pay-as-you-go: Starting $0/month 

• Plus: $79/month (billed annually) or $89/month (billed monthly)

• Team: $445/month (billed annually) or $495/month (billed monthly)

• Enterprise: Contact Botpress. 

Fin AI

Fin AI by Intercom is an AI chatbot powered by large language models (LLMs), including OpenAI’s GPT-4o and Anthropic’s Claude. It answers customer queries clearly and accurately using your existing support content and data. Fin AI smoothly integrates into your current tools or Intercom's customer service platform, helping businesses efficiently handle common questions while letting human support teams concentrate on more complicated issues.

Key features

• Omnichannel support: Fin AI helps you resolve complex customer issues across all your support channels, including email, live chat, phone, SMS, and social media. It tailors answers specifically for each channel, ensuring customers receive a seamless experience.

• Multi-source generative answers: Fin AI constructs answers using relevant information from multiple knowledge sources, allowing it to create more comprehensive responses and enhancing its ability to solve complex questions.

• Human handoff: You can configure how and when Fin AI triages conversations or hands off to your human support team.

• Action templates: The platform easily connects with the tools you use daily, like Stripe, Shopify, and Statuspage, using ready-made action templates. It even recommends which actions to set up first, helping you get started faster.

Pros 

• Efficient asset duplication: The platform allows users to duplicate onboarding flows quickly. This is useful when creating variations for different user segments without starting from scratch.

• Improved collaboration: Intercom connects live chat, help articles, and development tools in one system. This makes collaboration easier for support, content, and product teams.

Cons

• Limitations with complex queries: When questions are not straightforward for bots to handle, they default to human agents. While flow adjustments can reduce this, they still create friction in the customer experience.

• Steep learning curve: New users may initially find the platform overwhelming due to the range of features and settings.

• Limited merging capabilities: The process of merging duplicate contacts or conversations is not as efficient or flexible as in other CRM platforms, which can slow down data cleanup.

Pricing:

• Essential: $29/month per seat (billed annually) or $39/month per seat (billed monthly)

• Advanced: $85/month per seat (billed annually) or $99/month per seat (billed monthly)

• Expert: $132/month per seat (billed annually) or $139/month per seat (billed monthly)

Site GPT

SiteGPT is a platform that offers tailored AI solutions to businesses looking to enhance their customer support services. Using advanced AI technology, SiteGPT allows enterprises to automate responses to customer inquiries effectively. It can understand and generate human-like text, making interactions natural and engaging.

Key features

• Training and customization: You can enter URLs, upload files, or drop raw text content directly on the training interface. 

• Multi-LLM models: The platform allows you to choose between two powerful AI models and switch anytime depending on how you want your chatbot to behave. GPT-4o-mini prioritizes speed while GPT-4o prioritizes depth and accuracy.

• Lead generation: SiteGPT allows you to collect visitor information during chats, helping you generate high-quality leads effortlessly.

• Integrations: This platform allows you to integrate with tools like Google Drive, Dropbox, OneDrive, and helpdesk systems like Zendesk and Freshdesk

Pros 

• Quick and easy setup: The platform allows users to set up a working chatbot quickly, with minimal technical know-how required.

• Good customer support: Users appreciate SiteGPT’s customer support team for providing prompt responses. 

Cons

• Limited bot retraining options: According to a user review, there is currently no streamlined way to mass re-train the bot on updated or new data. 

• Inaccuracies in responses: Users say that the chatbot may sometimes provide slightly incorrect information, possibly due to limitations in the underlying AI model.

Pricing

• Growth: $79/month (billed annually) or $129/month (billed monthly)

• Scale: $259/month (billed annually) or $429/month (billed monthly)

• Enterprise: Custom pricing (billed monthly or annually)

Relevance AI

​Relevance AI is a no-code platform that allows businesses to build, deploy, and manage AI agents and multi-agent teams to autonomously complete tasks for various sales, marketing, customer support, and research functions. The platform also offers pre-built AI agents like AI BDR agent, lifecycle marketer, sales notetakes, inbound lead qualification, and customer support AI agent.  

Key features

• AI agents and teams: You can create individual agents or teams of agents that handle tasks like qualifying leads, replying to messages, or summarizing customer feedback.

• Multi-agent system: The platform allows your AI agents to work together to complete complex tasks across your business, like sales outreach, customer support, and lead qualification.

• LLM agnostic: The platform allows you to switch between top LLM providers like OpenAI, Google, Meta, and Anthropic.

• Tool Integration: You can connect AI agents with various tools, including HubSpot, WhatsApp, Freshdesk, and Zapier, to streamline workflows. 

Pros

• Custom Python code support: Users can easily extend functionality by adding custom code to AI agents. 

• Smooth tool integration: The platform integrates well with other tools, so it's easier to connect within broader workflows or tech stacks.. 

Cons

• Lacks adequate onboarding resources: More detailed onboarding guides and documentation for power users are needed to ease the learning curve for advanced configurations.

• Limited customization: Users suggest the platform could improve in offering deeper customization options for complex use cases.

• High cost: Pricing is a concern, with some users finding the platform expensive compared to alternatives, especially for enterprise use cases.

Pricing: 

• Free: $0/month

• Pro: $19/month

• Team: $199/month

• Business: $599/month

• Enterprise: Custom pricing

Aidbase

​Aidbase is an AI-powered support platform designed to help SaaS startups, e-commerce, and marketplaces automate and enhance their customer service operations. It provides an intuitive, no-code interface to create fully customized, AI-driven support experiences.

Key features

• AI chatbot: You can train the chatbot using your help docs, FAQs, and product information to provide accurate answers to customer queries.

• Custom ticket forms: You can create custom ticket forms to collect detailed information from users. This facilitates a better issue resolution process.

• Unified email inbox: The platform lets you manage all incoming support emails from a single inbox, facilitating efficient customer communication.

• Integrations: You can connect Aidbase with existing tools and platforms through SDKs, APIs, and webhooks, ensuring smooth workflow integration.

Pros

• Simple and intuitive interface: Users find it easy to program and use, making it accessible even for those with limited technical skills.

• Flexible testing and iteration: Users say the platform supports rapid prototyping and testing to analyze chatbot behavior and workflows.

Cons

• Limited integrations: Aidbase currently lacks native integrations like WhatsApp, which may require workarounds for broader platform connectivity.

• Early-stage product limitations: As a new tool, it still has some unfinished features, rough UI edges, and areas needing refinement. 

Pricing:

• Standard: $22/month (billed annually) or $29/month (billed monthly)

• Pro: $69/month (billed annually) or $99/month (billed monthly)

• Expert: $279/month (billed annually) or $399/month (billed monthly)

Botsonic

Botsonic by Writesonic is a no-code platform for building AI chatbots trained on your business data. It uses GPT-4o and natural language processing to understand context, respond to user queries, and learn from past interactions. 

Key features

• Multilingual support: Botsonic supports interactions in over 50 languages, facilitating communication with a diverse, global audience.

• Analytics and chat history: The platform provides you with insights into chatbot performance and user interactions, enabling continuous improvement and optimization.

• Customization options: Botsonic offers extensive customization to align chatbots with brand identity, including modifying colors, logos, bot names, and conversation flows.

Pros:

• Advanced multilingual support: The bot automatically switches multiple languages without additional configuration, which is helpful for global audiences.

• User-friendly interface: Users highlight the clean UI and simple navigation, making the bot training and configuration process smooth and accessible.

• Helpful prompt suggestions: The platform offers prompt suggestions that improve the user experience and help guide interactions effectively.

 Cons 

• Limited free trial clarity: During the trial, there’s no clear indication of message limits being depleted, which can catch users off guard.

• No real-time support for JS-heavy websites: The website scraper does not support JavaScript-rendered pages, making it difficult to extract live data from modern JS-based websites.

• Lack of bot sharing options: Botsonic does not yet allow sharing bots via links in email, which could improve testing and distribution.

• Inconsistent response accuracy: Users report that, despite using GPT-3.5 and uploading plenty of information, the bot sometimes fails to provide correct or complete answers, especially without extensive FAQ training.

Pricing:

• Starter: $16/month (billed annually) or $19/month (billed monthly)

• Professional: $41/month (billed annually) or $49/month (billed monthly)

• Advanced: $249/month (billed annually) or $299/month (billed monthly)

Enterprise: Custom pricing

If your business aims to elevate customer support, enhance self-service capabilities, effectively engage your users, reduce agent overload, capture valuable leads, and optimize internal workflows, pagergpt is purpose-built to meet your needs.

PagerGPT lets you deploy AI agents trained on your business data, from help docs and internal notes to product pages. It handles common queries, routes complex issues to the right teams, and captures leads along the way.

You’ll reduce agent workload, improve self-service adoption, and maintain a consistent customer experience across all channels—chat, email, WhatsApp, Slack, and more.

If you're searching for an enterprise-grade alternative to ChatGPT, try pagergpt today!

What is the most advanced model of ChatGPT?

The most advanced ChatGPT models right now are GPT-4.5 and GPT-4o. They’re fast, handle text, images, and audio, and work well across tasks.

What are the best ChaGPT alternatives for business?

Many emerging platforms offer better integrations, more control over data, deeper customization, data privacy, and security. Pagergpt is one such platform that helps enterprises create AI agents to scale operations, streamline support, capture leads, improve self-service, and more. 

What are some of ChatGPT's limitations?

ChatGPT’s limitations include limited domain knowledge, short context windows, no built-in integrations, data privacy concerns, and latency during peak times.

Can you use ChatGPT for customer service?

Yes, but with caveats. ChatGPT can handle basic customer queries, generate responses, and automate simple tasks. However, without integrations, context memory, or compliance features, it will not be able to handle complex support, personalized service, or sensitive data.