How to Create an AI Agent for Customer Support

Connect Your Data and Train Your AI Agent

• Consolidate critical support data such as FAQs, product manuals, past customer interactions, troubleshooting documents, and CRM data.

• pagergpt simplifies this by allowing direct integrations from various sources, including Google Drive, Notion, and internal CRMs. For detailed guidance, see how to train ChatGPT on your own data.

Personalize Agent Behaviour and Tone

• Tailor your AI Agent's conversational style whether professional, friendly, empathetic, or instructional to perfectly match your brand voice and customer base.

• Utilize pagergpt’s custom gpt capabilities to create specific conversational paths tailored to different customer segments or product lines.

Conduct Comprehensive Scenario Testing

• Run realistic customer support scenarios, including queries like "How do I reset my password?" or "What is your refund policy?" ensuring the Agent provides accurate, clear, and prompt responses.

• Review and refine Agent interactions based on detailed user feedback and real conversation analytics, optimizing continuously for best results.

Optimize Based on Performance

• Continuously monitor and refine Agent interactions based on actual usage data, user feedback, and performance metrics. Utilize proven benchmarks like the customer engagement bot.

Omnichannel Integration

• Seamlessly deploy your AI Agent across multiple customer support channels, including websites, WhatsApp, Facebook Messenger, email support, and in-app chat functionalities.

• pagergpt enables effortless integration, maintaining consistent and seamless customer interactions across all communication platforms.

Setup Live Human Handover

• Define clear criteria to escalate complex or sensitive customer issues directly to human representatives, leveraging pagergpt’s customer query resolution.

• Utilize pagergpt’s integrated shared live inbox for seamless, context-aware transitions from AI-driven interactions to live agent support.

Features That Power Customer Support AI Agents in pagergpt

pagergpt equips businesses with powerful, tailored features specifically designed to enhance the efficiency, effectiveness, and user experience of customer support:

• Intelligent Lead Qualification: Automatically collect detailed customer data and accurately qualify leads, significantly improving sales follow-ups and conversion rates (lead qualification chatbots).

• Comprehensive AI Agent Studio: Effortlessly create and manage custom workflows tailored precisely to your customer support operations without the need for coding expertise.

• Real-Time CRM Integration: Leverage integrated CRM data to personalize conversations, offering targeted support based on detailed customer history, previous interactions, and preferences.

• Advanced Analytics Dashboard: Track Agent's performance, frequently asked questions, interaction volumes, and customer satisfaction levels to continuously refine and optimize your customer support strategy.

• Omnichannel Customer Interaction: Deploy seamlessly across multiple communication platforms, ensuring consistent customer experiences regardless of interaction channel.

• Automated Customer Follow-Ups: Automatically manage customer follow-ups, notifications, reminders, and feedback requests, enhancing customer engagement and satisfaction.

• Secure and Compliant Operations: pagergpt maintains robust security standards, including ISO 27001, SOC II, and GDPR compliance, ensuring secure and reliable handling of sensitive customer data.

Flexible Pricing Designed for Customer Support Teams

pagergpt provides straightforward, scalable session-based pricing, ideal for customer support operations of all sizes from startups and SMBs to large enterprises offering predictable budgeting and unlimited interaction scalability.

Explore detailed pricing options: pagergpt pricing.